Ingram Micro
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Technical Account Manager

This job posting is no longer active.

Santander, CB, España
Identificación del trabajo: 56545

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Description

Company Sizzle:

At CloudBlue, we’re changing the way the world does business. CloudBlue, the world’s largest cloud platform provider, powers marketplaces with a total of 30 million seats globally. We offer the energy of a start-up with the resources and backing a multi-billion corporation: Ingram Micro.

We’re helping businesses transform and grow into their future without limitations.

Our values illustrate why we are one of the best places to work:  

  • Our trust in our team
  • Our creative engine
  • Our strive for excellence
  • Our passion and energy

We’re an ambitious and hard-working team that runs fast, cuts through ambiguity and courageously takes risks. At CloudBlue, we constantly innovate and follow a customer-first approach, which requires flexibility and adaptability. Learn more about our team and how we are leading the XaaS revolution.

Your role:

  • Bring the CloudBlue technical knowledge closer to the customers you manage and bring their business knowledge closer to CloudBlue teams.
    • Exceed customer expectations as their key resource within CloudBlue.
    • Function as a front-line technical resource for "best practice" and informal customer questions.
    • Provide customers with access to CloudBlue product experts when needed.
    • Provide clear and constructive feedback to CloudBlue Product Management teams based on customer requirements.
  • Closely collaborate with CloudBlue tech support, sales, professional services and R&D and deliver a “Customer First” strategy.
  • Maintain current functional and technical knowledge of the entire CloudBlue product line.
  • Resolve customer escalations around CloudBlue products. Be available 24/7 for the customer in case of any urgency.
  • Deliver quarterly reviews with customers (onsite or remote) that summarize project and support issues trends and identify opportunities for improvement.
  • Guide customers through upgrades to new releases of their CloudBlue products.
  • Identify potential technical or business obstacles and suggesting solutions.
  • Help to document best practices in developing and deploying CloudBlue solutions to select customers. Conduct a consultative review of existing IT infrastructure to determine how CloudBlue technology can best help to customer.
  • Manage and drive competing requests across simultaneous customer engagements.
  • Take over the role of CloudBlue technical advisor and coordinator for assigned customer(s).
  • Learn and document specifics on assigned customer(s).
  • Deliver quarterly reviews with assigned customer(s).
  • Keep current on CloudBlue products.

What you bring to the role:

  • 3+ year experience in customer-facing positions in support, technical account manager, sales account management or other role.
  • Experience with modern software development methodologies, with emphasis on software and hardware architecture, and infrastructure design and development.
  • Experience with the CloudBlue Commerce (formerly Odin Automation) platform is a big plus.
  • Experience with working for or with a service provider reselling cloud services is a plus.
  • Experience with Cloud Commerce/Broker platforms is a plus (e.g. AppDirect, Jamcracker, SAP Hybris).
  • Strong strategic and customer focus with a clear understanding of the wider issues.
  • Strong analytical skills regarding technical and project management issues.
  • Flexible to be on-call to respond to high-severity customer issues during non-standard business hours.
  • Strong organizational skills with an ability to manage competing customer demands.
  • Excellent communication and presentation skills (English) to communicate with our world-wide partners as well as internally.
  • Influential relationships skills at all levels - ability to use these relationships to deliver service improvements.
  • Ability to travel 25% of the time.

Benefits

  • Flexible schedule and Hybrid work model ⌚️
  • Fridays, summer and Christmas reduced time ⌛️ 
  • Tickets Restaurant
  • Medical and dental insurance
  • Flexible compensation  
  • Technical training by department 
  • English and Spanish lessons
  • Career paths by department 
  • Monthly bonus for home electricity
  • Free coffee and cold drinks ☕️
  • Arcade machine 
  • Team building events 
  • RSC activities ♻️






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CloudBlue
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