Description
Ingram Micro Cloud is a “startup like” business arm of the larger Ingram Micro – and we’re growing absurdly fast. We are the world’s largest cloud platform provider, enabling any business to provide cloud solutions to anyone. Our end-to-end commerce platform powered by CloudBlue facilitates and manages the cloud’s complex digital value chain, connecting partners with innovative solutions that help them compete and scale in the as-the-service economy. With unmatched global reach, easy access to automated go-to-market and integration tools, deep technical expertise and a curated selection of scalable SaaS and IaaS solutions, Ingram Micro Cloud helps vendors, resellers and managed service providers by offering More as a Service. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates. We continue to strategically expand our global reach with over 40 acquisitions since 2012 – and we’re just getting started.
Your role:
As a member of the IaaS Administration team, responsibilities span internal and external customers and pre and post sales activities. As Ingram grows the global cloud practice, we are looking for people who truly want to understand the ‘whys and the hows’ of IaaS.
The person who would be successful in this role will be someone who is: willing to dig their way to answer and then is able to take that knowledge and document it and share it with internal or external customers; comfortable that sometimes the answer is "it depends"; and is willing and able to operate without a script. While knowledge of the Cloud would be a plus, the most important skills are the ability to research, problem solve and communicate. This position has the room to grow both your skills and your career.
Provide operational support to Ingram's IaaS Partners enabling the growth of their business through providing training, best practices and guidance for navigating systems.
Efficient execution of daily administrative tasks related to reseller onboarding & management
Develop strong relationships with assigned cloud sales teams & any other internal department
Process customer transactions and/or updating, correcting, or altering transactions as required
Proactive tracking and remediation of customer status interfacing with back-office teams
Evaluate and provide resolution for complex customer Billing inquiries
Identify and make suggestions for internal process improvement
Work with AWS, Azure, CloudCheckr and other teams as needed
Create internal knowledgebase articles and instructional videos
Host regular partner calls to review updates and changes to programs or processes
Perform pre and post sales demos of CloudCheckr, IM Marketplace etc
Responsibility for ensuring compliance with IaaS distribution programs
Be a trusted source of accurate information and assistance
Obtain basic AWS & Azure certifications (ie AWS Certified Cloud Practitioner or Azure Fundamentals - AZ900) and other vendors as needed
What you bring to the role:
Strong organizational, planning and time management skills to work in a fast-paced environment
A passion for driving exceptional customer experience
Intermediate skills with Excel, Word, Outlook and other major software programs
At least a year of customer service, support or management
Familiarity with Cloud Computing with any of the major IaaS vendors including AWS, Azure
Experience with writing documentation or creating instructional processes is a plus
Undergraduate degree and/or a proven track record in customer service
Benefits
Flexible schedule and Hybrid work model ⌚️
Fridays, summer and Christmas reduced time ⌛️
Tickets Restaurant
Medical and dental insurance
Flexible compensation
Technical training by department
English and Spanish lessons
Career paths by department
Monthly bonus for home electricity
Free coffee and cold drinks ☕️
Arcade machine
Team building events
RSC activities ♻️
Annual salary review depending on performance
International and multicultural environment
#LI-MBS
#LI-Hybrid
