Senior Solution Architect

Description

Ingram Micro is an integral part of the technology ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Cloud Harmonics Solution Services is an Ingram Micro company. We enable our partners to build and expand their business with security-focused, cloud-forward vendors driving digital transformation.

The Senior Solution Architect is a seasoned professional individual contributor that works independently with limited supervision and knowledgeable in their chosen discipline (networking, infrastructure, wireless, authentication, security).  The incumbent provides solutions to a variety of complex technical projects or business matters and may champion specific projects, programs and business initiatives using demonstrated creativity and ingenuity.  Problems faced are difficult and often complex.  The incumbent will provide exceptional training and assist with design and implementation support to the lab environment as well as solution services being offered to clients and partners of Cloud Harmonics. 

Key Responsibilities:

Professional Services 30%
Provide design and implementation support to clients and customers of Cloud Harmonics.

Be available for remote and/or onsite work where required to best suit the needs of the company.

Expert Level Training 30%
Delivery of exceptional training on a weekly basis. Effectively communicates product/vendor capabilities Tests and maintains existing lab environment.

Pre-sales / Sales Engineering 30%
Provides vendor solutions to customer inquiries targeting specific technology requirements. Facilitates conversations with customers to provide the best solutions. 

Courseware and Lab Environment Development 10%
Takes complex ideas and transcribes them into a clear, concise message to support the customer’s Product understanding. Builds lab environments to support courseware development and enhance the customer’s experience.  

Decision Making Authority Level 

• Proposal of New Technologies for future classes
• Adjusting timelines based on current build out plans
• Suggestion of supplemental training for junior staff 

Explain the decisions that depend on position’s advice:

• Lab buildouts
• Timeline for new classes
• New technologies for future classes and products for potential distribution 

Example decisions that depend on position’s advice:

• We need to offer “Class X” next month, is this doable? What resources do you need and how much time will it take?
• This vendor has approached us to offer training and services, is this a fit for our organizational strategy?
• This potential client desires product “x” installed. Is this something within our capabilities?

Qualifications: 

• Possess a strong technical skill set acquired through advanced training, study and experience
• Four-year college degree preferred (or additional relevant experience in a related field) or equivalent
• Minimum 10 years functional experience in networking and/or security industry including a minimum of 5 years position-specific experience in technical training, pre-sales support, or professional services.
• Minimum of 2 professional certifications from 2 supported vendors.
• PCNSA and PCNSE
• Specialist in technical or business skills to allow for significant contribution to processes and systems. Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

 Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.  Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment. 

 Ingram Micro believes there is no place in our society for social injustice, discrimination or racism. As a company we do not – and will not – tolerate these actions.

 Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.