Change Management Trainer

Description

Ingram Micro is the business behind the world’s brands, providing more ways to realize the promise of technology®. We are an integral part of the technology ecosystem, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This opportunity can be remote or work in a hybrid capacity from one of our facilities. 

Your Role:

We are seeking a Change Management Trainer to train, document and create content for our Digital Transformation journey at Ingram Micro. Ingram Micro’s digital transformation is creating platforms and systems that improve our experience for our customers and our partners.

This role will be responsible for the development, design, implementation, and delivery of multi-level department training programs for internal associates and/or external partners. Programs are designed to improve overall productivity and support the teams' goals and objectives. Identifies program needs, obtains schedules programs and maintains training records. Ensures that training programs delivered meet program needs. Evaluates training delivery and provides feedback. Coach attendees and provides skills assessment evaluations to management. Utilizes most appropriate learning methods including just-in-time training, self-study, computer-based training, simulation, and hands-on class exercises. Monitors overall effectiveness of training programs.

This role will report to our Vice President, Change and Digital Enablement and the trainer will be working with a team of business professionals, globally.

Additional Responsibilities Include:

• Provide Change Management Training through remote and/or onsite sessions
• Modify and/or Create Training Content as required
• Documentation Creation
• Learn about the organization and its users value drivers
• Learn user behaviors
• Learn technical systems as applicable (e.g., CRM)
• Create Reports based on research and activities
• Advocate for business partners and peers
• Participate in digital transformation efforts
• Ensure the associates have access to quality training opportunities and resources on change management topics by developing, preparing, reviewing, scheduling, communicating, and delivering training sessions and supporting materials.
• Collect feedback on sessions from attendees to use for future improvements to content and presentation.
• Determine change management training objectives by analyzing overall needs and specific skill or knowledge gaps.
• Collect information about work procedures, workflow, and reports to understand change management training needs better.
• Develop and deliver a variety of training tools for learners that may include interactive job aids, outlines, handouts, on-the-job training guides, and train-the-trainer curriculum.
• Research vendor software applications and programs that may be beneficial to the company and its associates.

What you bring to the role:

• 5 year's work experience as a Skill Based and/or Change Management Trainer
• Teaching or trainer certification
• Strong experience with the Microsoft Office Suite and Office 365
• Experience with managing Learning Management System content
• Experience and training with creating content and documentation
• Excellent customer service and communication skills
• Ability to demonstrate influence
• Easily builds relationships

his is not a complete listing of the job duties. It is a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.  Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment. 

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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