Customer Success, Supervisor

Description

Supervisor – Customer Success

At Ingram Micro Cloud, we are constantly pushing the boundaries of what’s possible. Insatiable curiosity and a drive for innovation push us forward to shape the future through the power of technology. For many, it’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro Cloud can reach more than 90% of the global population. As one of the world’s largest cloud platform providers, we empower businesses to build faster, scale further and maintain sustainable growth for years to come. Earning the Great Place to Work Certification™️ for 2022-2023 in 15 countries around the world reflects our commitment to our people and our culture – we believe our employees are the spark that continually fuels our success.

The opportunity to shape the future through technology awaits – find the role that’s right for you.

We are hiring a Supervisor – Customer Success, that has her/his mind focused on recurring revenue generation, revenue retention, positive customer experience and the building of a long-term relationship with target customers.

Ingram Micro Cloud is fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 500 company, and we’re inviting a Leader who is ready to make an impact, to deliver and collaborate in the development of strategic accounts in the territory with a stellar team of Customer Success Representatives. This role reports to the Manager of Customer Success, US.
 

Your role and responsibilities:

• Manage a high performing customer success team to execute the strategy and reach the targets for sales and retention.
• Collaborate and work with other Ingram Micro (local & global) teams.
• Lead a team of account representatives responsible for securing and retaining existing revenue.
• Lead a team of account representatives responsible to identify opportunities for growth.
• Monitor and engage with customers as needed to ensure the best possible customer experience
• Enable the account representatives to manage the client relationships at the tactical and execution level
• Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Engage with solution engineers, finance, and other Ingram Micro Cloud resources to execute new opportunities and program enhancements
• Focus is the overall customer experience, being the customer advocate by driving solutions within Ingram Micro Cloud team. 
• Lead a team of experts in Customer Success that can teach Customer Success to our Partners.

Your skills and qualifications:

• Minimum of 5 years’ experience in sales /account management, consulting, or customer success.
• Proven personal track record of sales performance.
• Experience in managing multiple accounts within a territory, to aggressively grow revenue and customer base.
• Experience managing expansive account/ customer territory at scale.
• Strong experience managing multi-tiered customer and service provider relationships.
• Strategic account planning experience and history of proactive creation and ongoing management of detailed account plans.
• Strong interpersonal skills including the ability to work well with others and build a team-oriented environment.
• Willingness and ability to travel up to 30% of the time.
• Competitive, ethical, refuse-to-lose attitude, strong work ethic, excellent team building and influencing skills.
• Previous experience working on SaaS, IaaS or general Cloud technology is a plus.
• Must be energetic, bold and ambitious with the ability to motivate and empower a team to execute on Ingram Micro Cloud strategic objectives.

Join us in our continuous quest to grow a diverse and extraordinarily innovative team! 

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment. 

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.