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IT Business Analyst

This job posting is no longer active.

Irvine, CA, États-Unis
ID de tâche: 58542



Ingram Micro is the business behind the world’s brands, providing more ways to realize the promise of technology®. We are an integral part of the technology ecosystem, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.

 Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

 Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

IT Business Analyst, Irvine, CA -  Hybrid  3 days in the office.  

Do you have what it takes to partner, drive both solutions and teams to a common goal?  Do you have that can-do motivated attitude? Do you like managing and working with different applications systems and business functions? Become a part of a growing, exciting, challenging Global Network and Voice Teams. 

This opportunity as an IT Business Analyst will have you working with the global business processes in executing application solutions, workflows, and data. You will shape, execute, and deliver highly innovative/novel solutions to create new strategic differentiation and competitive advantage.  Your strong Business Analyst expertise and technical knowledge will help deliver Ingram Micro’s Global Network and Voice Initiatives:  architecture, integration, metrics, and improving business processes. You will play a significant role in planning and implementing solutions that are global, integrated, scalable, and flexible and follows industry best practices to improve in house capabilities.

 Your Role:

 The IT Business Analyst (BA) will assist the Global Network and Voice teams in the management of both application and infrastructure project work by facilitating communication with the business unit/customer, project team, and other stakeholders as necessary related to requirements and proposed solution for the project.  The BA will elicit business requirements (features & user stories) for assigned project requests, and assist in analysis around our roles and responsibilities, and leveraging that analysis to showcase our value proposition to the rest of the organization. The BA will ask business stakeholders probing questions and communicate that information to the development team to ensure they understand the requested work. The BA is expected to understand the business processes and to use that knowledge to make recommendations for business process improvements as well as improve the value to our internal and external workforce. 

  The IT Business Analyst will be the primary interface between various business units (or business partners) and the GIO teams.  They will be responsible for facilitating, prioritizing, and communicating functional and technical requirements to GIO teams and business stakeholders.  This position must have a thorough understanding of the technology and multi-practice disciplines associated with customer development projects, a working comprehension of the technical components of a global IT environment, knowledge of tools, and vendors in the marketplace that provide key functionality to similar environments.

 The IT Business Analyst is required to coordinate the necessary activities in all areas of Networking and Voice, as applicable for the successful completion of the assigned initiatives.  Management skills include proficient communication skills to effectively interact with all levels of internal and client organizations (customers and vendors) to ensure project success, have a demonstrated ability to weigh alternatives, determine strategy, and experience in leading teams. Must possess thorough knowledge of all related business areas and how they interact. They may have staff responsibilities, limited to the tasks associated with the current project. 

  Core Requirements: 

  •  Analyzes organizational strategy and business processes to assist in the development of solutions which are fully aligned with overall business goals.
  • Plan and design business processes and make recommendations and changes to improve and support business systems and activities.
  • Uses industry knowledge to recommend options which will optimize company functions or processes.
  • Uses historical data, sales trends, and market research to develop forecasts, track sales quota and provide various reporting (daily, weekly, monthly).
  • Works closely with multiple departments and utilizes data to determine potential changes.
  • May conduct various financial assessments of investments (ROI/ROA, etc.).
  • Assists companies in areas of solutions planning, impact analysis, and risk assessment.
  • May help in the planning and implementation of the RFP process, broad architectural considerations, budgeting, and project planning.
  • May sit on client/customer steering committees related to the broader aspects of the program/project being implemented.
  • Communicate clearly and effectively to diverse audiences of technical and non-technical personnel, orally and in writing, using correct English and terminology
  • Document current and future state business processes and identify the operational and technical gaps within that process or infrastructure.
  • Establish and maintain highly effective working relationships with all levels of the business, including consultants, vendors, contractors, and others encountered in the course of work.
  • Manages the communication flow to be responsive to the business and so that IT can anticipate and schedule work proactively.
  • Expertise in the ITSM.  Teach, promote, and serve as a consultant of ITSM processes.
  • Actively focus on learning new systems and technologies.

 What you bring to the role:  

  • Education: Bachelor's degree preferred
  • 3 years of progressive experience in business process and systems analysis and functional design.
  • Requires exceptional verbal and written communication skills.
  • Possesses knowledge to talk to business partners at all levels/all areas of the business to formula business integration plans.
  • Strong knowledge of Microsoft Office, Visio Teams, SharePoint, and Project desired. 
  • Demonstrated experience in project leadership or management, from business cases, cost/benefit analyses and planning, through post-implementation support.
  • PMP Certified, LEAN, Six Sigma Green or Black Belt Certification, Scrum Master Certification and ITIL Global Process experience is a plus
  • Strong analytical, design and problem-solving skills
  • Ability to work independently/self-reliant and show initiative with minimum supervision
  • Ability to quickly learn new technology and apply appropriately to business situations
  • Strong team player who enjoys working in a fast-paced team atmosphere
  • Ability to listen effectively and seek clarification
  • Ability to build a rapport with the peer organizations
  • Experience in financial control, process design, project management, and project evaluation
  • Ability to understand business processes and adapt their project management approach accordingly

 This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

 Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

 Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.  Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment. 

 Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

 Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.  


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