Desktop Support- III

Description

Associate III, Infrastructure

Responsibilities: Position responsible for the monitoring, troubleshooting and maintenance of all IS solutions at supported Office, facility, as well as, Remote users. Candidate must be able to work in a team environment and possess excellent communication and customer service skills. Candidate must have practical network experience configuring and putting together network components and connecting to servers with knowledge of network security, as well as, server configuration and deployment experience. Must have working knowledge of basic, intermediate, and advanced desktop/PC, server and network troubleshooting. Must be able to analyze computer issues and quickly develop the best course of action. Must have knowledge of Microsoft Office 365, Windows10, Server 2012/2019 and good knowledge of networking with hands-on experience.

May also be expected to assist remotely to support other facilities within the US and Internationally. IS solutions supported include (but not limited to) network appliances, wireless devices, telephony equipment and integration, mobile devices, radio frequency guns, desktop hardware, software and related peripherals.

The Site Support Technician will provide level 1 and level 2 support to end users and enable Moves, Adds and Changes to the environment. Will maintain operating efficiency by working with end users and provide support service as needed. Responsible for the facility's IT needs. Responsible for facility’s 2nd shift IT needs, if shift exists.

Candidate will report to Senior Manager of Technical Support.

Requirements Education: Minimum: High School Diploma; prefer Associate Degree or Certification

Experience: 3+ years’ experience in an IS service delivery organization.

CompTIA A+ certification preferred
Ability/knowledge to talk to customers at multiple levels/all areas of the business to formulate business integration plans.
Must be able to communicate fluently in local language of site

 
Minimum kinds of knowledge, skills and abilities required to do this job:
Working understanding of Microsoft Windows Operating systems and administration with similar technologies
Working hands-on troubleshooting knowledge of desktop support and desktop operating systems and Windows servers
Working hands-on troubleshooting knowledge of LAN design, implementation, and administration
Working understanding of VoIP

Conceptual understanding of design, implementation, and administration of current communication technologies
Working understanding of general business operations including sales, finance, operations, and purchasing
 

Advanced knowledge of Microsoft Office, Visio, O365

Salary Range:

Ingram Micro has different annual base pay ranges for each work location and salary grade within the United States. This practice allows us to pay employees competitively and consistently in different geographic markets.

Position Grade: 7

Primary Location: Arizona 

Salary Range :   US Salary Guide (ingrammicro.com)

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.  Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment. 

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro believes there is no place in our society for social injustice, discrimination or racism. As a company we do not – and will not – tolerate these actions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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