Key Account Team Lead

Description

• Permanent Opportunity based in Sydney
• Genuine Career Progression Opportunities
• Competitive salary and Great Team Culture

About Us:

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 35,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

We at Ingram Micro are continuing to grow our vendor and channel partners market share, with this in mind we continue to offer all our associates ongoing training and professional development that is unsurpassed in our competitors.  Why not join our #unstoppable team as #learningneverstops at Ingram Micro!  We have a global presence with a local feel and our Ingram Family make our culture inclusive and welcoming.   WE want to fulfill your career goals and enable YOU to achieve more. 

We are seeking an experienced Key Account Team Lead to join our team !

This role has a customer service focus and is responsible for leading the Key Account associates.  This role will cover the entire range of customer service from actively seeking and closing sales, to relationship management, ensuring effective communication, to order processing and problem resolution.


Key Responsibilities:

• Work closely with inside sales manager to support in day to day team management activities.
• Monitor and balance team day to day tasks
• Act as first level of escalation for the team and customers
• Answer and resolve customer queries
• Celebrate team wins and communicate challenges and remediation actions. 
• Identify and communicate training requirements

What you’ll bring:

• Proven ability to lead a successful team
• Exceptional communication and negotiation skills
• IT industry knowledge
• High level of accuracy
• Ability to provide solutions to customers

What’s On Offer:

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team who like to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

• Genuine Career Progression Pathways
• Training & Development Opportunities
• Flexible Working Environment
• Competitive Remuneration Package
• Staff Purchase Policy, Benefits Scheme & Birthday Leave
• Wellness programs

WE will make YOUR career adventure OUR journey!! #Destination YOU

#LI-MP2
#LI-Hybrid

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. 

If this sounds like something you want to be a part of click “Apply”.