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Technical Support Engineer

Toronto, ON, Canada
ID de tâche: 51330

Partager:

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $55 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 33,000 associates.  We continue to strategically expand our global reach with 32 acquisitions since 2012. 

How do you stand out?   

By having knowledge of SaaS and PaaS and previous experience in eCommerce management, by thriving in a “startup-like” environment and being excited about the impact you will make. Our office is in the North of Spain and has an agile, young and talented environment, with a solid career plan in one of the top cloud companies all over the world.

 

Position overview:

As a part of the Global Technical Operations Team, the Technical Support Engineer is responsible for continuously operating, managing and supporting Cloud Platforms of our customers with the goal of maintaining a highly available, scalable, reliable and secure platform. In capacity of Support Engineer your main goals will be performing and automating operational activities such as but not limited to: products deployment and configuration, product catalog maintenance, platform updates delivery, validating implemented changes, system administration of underlying infrastructure.

Technical Support Engineer will focus on executing operational and maintenance tasks, developing, executing, supporting and maintaining automation tools. Daily tasks will range from supporting product rollouts, maintaining multiple operational environments, troubleshooting issues and contributing to improvements of processes, platforms and supporting its components. We are looking for a technology innovator who will be able to propose new ideas, work with technology teams to implement ideas and operationalize them once successful. 

 

 

Responsibilities:

  • Assess & Design solutions for CloudBlue Commerce (formerly Odin Automation) platform, based on business requirements and best practices /  conventions
  • Deploy, configure, maintain and manage customers’ Cloud Platforms and its components 
  • Identify, analyze, understand and document business requirements
  • Prepare deployment, configuration and process documentation.
  • Monitoring of systems’ health and performance, improving monitoring process. 
  • Maintain and support developed solutions; 
  • Support customers by investigating and successfully resolving reported issues
  • Review and test current phase work and provide a walk-through of the system to the customer team
  • Provide support during QA/UAT prior to launch and 3rd-level support post-launch

 

Required Skills & Qualifications:

  • Bachelors Degree in Computer Science, Engineering, Business or a related field, or an equivalent combination of education, training, and work experience.
  • 3+ years' experience in eCommerce Management
  • Database skills with SQL Server, PostgreSQL, Oracle, MySQL, etc.
  • High level of English (written and verbal)

 

Core Skills:

  • Strong analytical and problem solving skills
  • Can-do attitude
  • Clear communicator (both written and verbal)
  • Comfortable providing demos, presentations and training sessions on site and remotely
  • Ready to work in a global company, with different cultures and time-zones

 

Nice to Have:

  • Knowledge of CloudBlue Commerce platform (big plus)
  • Experience as a System Administrator or related position 
  • Scripting languages: bash, php, python
  • Cloud infrastructure services experience (Azure, AWS, Google Cloud)
  • Microsoft Partner Center environment knowledge
  • Odin, LPI/RedHat, Microsoft certifications


Our Hybrid Work Program is now live for our office associates. As part of this approach, we will host most of our interviews on-site, but some interviews maybe conducted virtually over the phone or through video. As a part of our COVID-19 Safety measures, we will be requesting information around your vaccination status, if you are hired as an Ingram Micro/Ingram Micro Cloud associate.

 

Ingram Micro is an inclusive Equal Employment Opportunity employer, with a focus on Diversity, Equity & Inclusion. We consider applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please reach out to the Talent Acquisition Specialist/Job Poster and identify the type of accommodation or assistance you are requesting. We will try our best to make these accommodations. Please do not include any medical or health information in this email.

#LI-Hybrid

Ingram Micro Cloud
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