Sr. Windows Client / MDM / Intune / MECM Engineer

Description

Job Responsibilities:

• Work with our InfoSec architecture team to define, implement, and deploy security baseline policies in accordance with global security standard (CIS, NIST, etc.)
• Leverage modern management endpoint practices to update and maintain security standards for client endpoints (Windows, iOS, Android, macOS).
• Extensively utilize scripting to maximize productivity of platform management and endpoint health (ex.: pro-active remediation).
• Maintain platform security and compliance to protect data and management of segmented desktop environment.
• Use Microsoft advanced tools (ADK, Sysinternals) to quickly identify and remediate software and workflow impacted by security policies (ex.: custom ACL to allow legacy program to run under standard user token).
• Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability.
• Documents technical standards, policies, and procedures pertaining to areas of responsibility.
• Collaborate with other global IT organizations to develop, implement, and influence standards.
• Provide Level 3 Support through escalated incident tickets from the Service Desk and onsite Support Teams per defined Service Level Agreements (SLAs).
• Manage and monitor applications to ensure all components are functioning at appropriate levels.
• Provide support, training, and assistance for all maximize efficiency & productivity of onsite IT-staff.

Qualifications/Skills:

• Excellent oral and written communication skills with a keen sense of customer service.
• Excellent problem-solving and troubleshooting skills.
• Process-oriented with great documentation skills.

• Used to enterprise environments (big scale implementations).
• Expert knowledge in designing, configuring, deploying, and supporting policies through Microsoft device management systems.
• Strong experience with security baselines and app compatibly toolkit.
• Strong PowerShell skills.
• Experience with SCCM configuration baselines and pro-active remediation (Intune).
• Expertise with all the tools from the Windows 10 ADK.
• Experience with modern device management / cloud management.
• 3+ Years of experience in managing a Mobile Device Management solution for more than 1000 endpoints.
• Solid understanding of Active Directory and Group Policies.