LATAM - Mobile Device Management (MDM) Pre-Sales Engineer

Description

Job description

Title: LATAM - Mobile Device Management (MDM) Pre-Sales Engineer

Brief description: Pre-Sales Engineer for Latin America in charge of promoting Apple Enterprise/Education Solutions and MDM portfolio.

• Become a trusted advisor to major accounts in the Apple ecosystem, business transformation, and the adoption of the Apple platform in work environments.
• Support the development of the technical preparation and pre-sales skills of our Value Added Distributors and Corporate Resellers, who are the extension of the Apple team in the region.
  
• Help our partners in the recommendation of equipment and services, pre-sales, and the implementation of Apple products and solutions in various countries and different industries.
• Deeply understand the business and technical ambitions of our clients. Removing technical barriers and friction points, and improving the customer experience for our platform.
• Work collaboratively with Apple, systems engineers in Latam, our business and sales organizations, channels, and other strategic solution partners to change the way people work.
  
  Activities: 

• Training and support to channels in the use of Apple Business Manager.
• 2nd Line support to channel engineers.
• Equipment Recommendations and Specifications
• Demos/Pre-Sales Support for MDMs and Apple Business Manager
• Analyze RFPs and determine the best solution, service, and architecture from the Apple Ecosystem & MDM Solutions.
• Create Build of Material (BOM) according to the customer's needs.
• Answer technical doubts about the vendors assigned.
• Develop and deliver webinars to partners and end customers.
• Design laboratory scenarios for demos, PoC, and training.
• Contribute with ideas and strategies for the continuous growth of the vendors assigned.
• Interact with manufacturers to support them in sales strategies.
• Attend training and obtain the requested certifications.
• Answer customer calls or emails on assigned product categories or lines within defined service level agreements. 
• Provide excellent customer service while developing complete solutions for customers. 
• Demonstrate moderate to advanced product knowledge and skills for creating appropriate technical solutions.

Requirements:

• Bachelor’s degree in Computer Science or related field, or experience according to the profile requested.
• Excellent written and verbal communication skills.
• Excellent listening skills and presentation skills.
• Strong organizational and problem-solving aptitude.
• Execution of tasks autonomously according to the assigned objectives.
• Ability to work in a team environment, maintain a high level of accuracy while handling large quantities of information, multi-task, respond positively to rapid change, perform with a strong sense of urgency, build strong business relationships, deliver a high level of customer service, and prioritize work under detailed supervision.
• Mandatory:
  • Intermediate or advanced English (desirable)
  • At least 2 years of experience working as a Pre-Sales Engineer. 
• Desirable:
  • Apple Certified Support Professional ACSP Certified.
  • Experience with any Mobile Device Management (MDM) solution.