Data Recovery & Network Security Presales Engineer LATAM

Description

Job description

Title: Data Recovery & Network Security Presales Engineer LATAM

Brief description: Pre-Sales Engineer for Latin America in charge of promoting solutions for Data Recovery & Network Security. 

Requirements:

• Bachelor’s degree in Computer Science or related field, or experience according to the profile requested.
• Intermediate or advanced English (mandatory)
• At least 2 years of experience working with Data Recovery and Network Security.
• Excellent written and verbal communication skills.
• Excellent listening skills and presentation skills.
• Strong organizational and problem-solving aptitude.
• Demonstration of critical thinking capabilities is a must.
• Ability to work in a team environment, maintain a high level of accuracy while handling large quantities of information, multi-task, respond positively to rapid change, perform with a strong sense of urgency, build strong business relationships, deliver a high level of customer service, and prioritize work under detailed supervision.
• Basic level knowledge of multi-Cloud environments, such as AWS, Azure, and GCP.
• Understand virtualization infrastructure (Hypervisors, VMs, Containers)
• Intermediate level with endpoint protection solutions for malware protection.
• Intermediate level with DLP (Data Loss Prevention) solutions.
• Knowledge of data compliance (For example, GDPR)
• Best practices of DRP, Data Recovery, and Data Protection solutions.
• How optimizes storage solution.
• Understand the KPIs and metrics related to Business Continuity.
• Understand Data Visibility reports.
• Knowledge in the implementation and development of architectures relates to data protection and disaster recovery plans with backup and high availability products.
• Basic knowledge of security and networking concepts
• Basic knowledge of databases 

Some certifications related to data recovery and network security:

Veritas (desirable)

Veeam (desirable)

Quest, such as KACE, FogLight, and Presales training.  (desirable)

Sophos, related with NGFW and Endpoint Protection (desirable)

Activities: 

• Analyze RFPs and determine the best solution, service, and architecture from the catalog available in Ingram Micro.
• Create Build of Material (BOM) according to the customer's needs.
• Answer technical doubts about the solutions assigned.
• Develop and deliver webinars to partners and end customers.
• Give technical training to partners and end customers.
• Design laboratory scenarios for demos, PoC, and training.
• Contribute with ideas and strategies for continuous improvement in Presales services.
• Interact with manufacturers to support them in Pre-sales strategies.
• Attend training and obtain the requested certifications.
• Answer customer calls and/or emails on assigned product categories or lines within defined service level agreements. 
• Provide excellent customer service while developing full solutions for customers. 
• Demonstrate moderate to advanced product knowledge and skills for creating appropriate technical solutions.
• Actively demonstrates the importance of getting the sale related to the value created.