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Cloud Customer Success - Onboarding Representative

This job posting is no longer active.

Miami, FL, États-Unis
ID de tâche: 55039

Partager:

Description

Customer Success- Onboarding Representative 


Ingram Micro Cloud is a “startup like” business that is growing absurdly fast. We are the world’s largest cloud platform provider, enabling any business to provide cloud solutions to anyone. We are committed to helping our partners drive new ways of doing business with an infinite ecosystem of cloud solutions, platform technology, enablement programs and relationships with the biggest players in the cloud industry. With a pulse on IoT, CyberSecurityXaaS, IaaS technologies, and more. 

 
We are hiring a Platform Success- Onboarding Representative, that will bring a customer centric mindset to ensuring our reseller partners are able to fully consume all the functionality, features and benefits of the various platform offerings Ingram Micro Cloud provides.  

 

Ingram Micro Cloud is fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company, and we’re inviting a customer obsessed individual who will take great pride in providing an exceptional experience to our partners while leveraging our various platform offerings. This role reports to the Manager of Platform Success. 
 

 

 

Your role and responsibilities: 

 

  • Serve as the technology expert for our own platform offerings, such as Ingram Micro Cloud Marketplace, Marketplace-as-a-Service, Go-To-Market-Hub and more.  
  • Engage directly with new customer accounts to train, educate and enable users to fully leverage our platform’s capabilities. 
  • Collaborate with sales in providing a seamless onboarding experience for newly acquired partners  
  • Execute and enhance a learning curriculum that can be leveraged by a variety of different user personas  
  • Serve as platform subject matter expert during initial customer engagement discussions 
  • Onboard and enable new customers on the Ingram Micro Cloud Marketplace.  
  • Contribute to programmatic approach ensuring technology adoption outside assigned customer base, taking a ‘never lose a customer’ approach. 
  • Survey and ensure positive results of NPS and CSAT scores on an ongoing basis. 
  • Collaborate and liaise with other Ingram Micro (local & global) teams. Work closely with customer success, support, and sales resources to deliver an exceptional customer experience. 
  • Serve as Voice of the Customer by continuously soliciting and presenting technology feedback to product management and engineering teams.  
  • Develop and share best practices amongst team members to continuously improve customer experience and increase technology adoption.  

  *This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties. 

Your skills and qualifications: 

  • Strong technical acumen with proven customer engagement history. 
  • Strong experience managing multi-tiered customer and service provider relationships. 
  • Strong interpersonal skills including the ability to work well with others and build a team-oriented environment. 
  • Competitive, ethical, refuse-to-lose attitude, strong work ethic, excellent team building and influencing skills. 
  • Previous experience working on SaaS, IaaS or general Cloud technology is a plus. 
  • Must be energetic, bold and ambitious to execute on Ingram Micro Cloud strategic objectives. 

 

Join us in our continuous quest to grow a diverse and extraordinarily innovative team!  

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

 

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

 

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.  Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment. 

 

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

 

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.  

 

Ingram Micro Cloud
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