System Integration Specialist

Description

Ingram Micro Cloud is a “startup like” business arm of the larger Ingram Micro – and we’re growing absurdly fast. We are the world’s largest cloud platform provider, enabling any business to provide cloud solutions to anyone. We are committed to helping our partners drive new ways of doing business with an infinite ecosystem of cloud solutions, platform technology, enablement programs, and relationships with the biggest players in the cloud industry. Today, we deliver the world’s broadest, fully automated marketplace of cloud services. We have a proven track record of success and expertise in SaaS, IaaS, UCaaS, IoT, and Cybersecurity, and a large footprint in the channel that allows our partners to grow faster than any others. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates. We continue to strategically expand our global reach with over 40 acquisitions since 2012 – and we’re just getting started.

This is where you come in!

Ingram Micro Cloud is seeking System Integration Specialist motivated to assist Partners and our internal team with the Marketplace integrations. This includes educating  internal teams and Partner with the Marketplace, troubleshooting integration setup questions/issues, collecting feedback from all sources: our customers, internal users, and effectively documenting/communicating this information to development teams for continual improvements to our integrations offerings.

Job Responsibilities:                  

• Coordinate directly with internal technical teams and external business partners to understand and analyze business specifications;
• Assist business partners to integrate systems to our marketplace
• Provide technical assistance to troubleshoot and resolve integration errors;
• Support development on resolving system defects, acting as liaison, and developing solutions;
• Primary responsibilities will also include troubleshooting existing integrations and providing technical support to the application development team.

Job Requirements:

• Bachelor’s degree
• 2+ Years of work experience doing system/platform integration
• Participate in technical sessions to prototype new system functionality;
• Infrastructure as Code / Scripting: PowerShell, JSON, API;
• Participate in workshops with project teams to explain and gain consensus on the solution(s) to be developed;
• Perform unit testing and troubleshoot issues;
• Provide coordination in release and change management processes;
• Work with systems analysts to ensure the solution meets the approved solution design;
• Provide support during systems integration testing.
• Ability to define the partners, business requirements related to our integration’s offerings in a technical language for engineering team along with visual wire-frames to explain in the easiest way.
• Passionate advocate for customer needs and opportunities.
• Continuously learning and adapting approach to maximize results.
• Self-motivated and ability to set own direction.
• Listens to and acts on feedback from customers and internal stakeholders.

Success Criteria:

• Successful engagements where Partners set up integrations to one or more of Ingram Micro's integration offerings.
• Successfully educating/empowering Ingram Micro's Partner Success Team to be able to communicate effectively with Partners regarding our integrations and troubleshoot basic help requests.
• Effectively communicate Partner feedback for improvements to existing integrations and requests for new ones to development team.
• Regular engagement with Partners for understanding and documenting the issues, challenges, and requirements in relation to Ingram Micro's integrations offerings.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

 Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.  Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment. 

 Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

 Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.  

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