Ingram Micro is the business behind the world’s brands, providing more ways to realize the promise of technology®. We are an integral part of the technology ecosystem, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.
Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
This position is in the Irvine, California corporate headquarters and has the opportunity for hybrid work with up to three days remote per week.
We are on a path to transform Ingram Micro into a Digital Platform Business, based on experience and outcomes. Our strategy starts with Customer Experience and is intently focused on the journey of the three main users (Customer, Associate, Vendor) of our Digital Platform Xvantage, built on latest AI/ML technology and thus connected via Data and Intelligence.
The scope of Ingram Micro’s Digital Transformation is end-to-end, cross functional and throughout all levels of the organization. It will require defining priority opportunities with high organizational impact within manageable levels of investments that generate an optimal return. This will include being able to transform the business model through the digital platform initiatives and enable a “perform and transform” approach. The Executive Director, Customer Platform leader becomes the global business owner of X4C (Xvantage for Customers), our reseller customer facing platform and one of the 4 key pillars of Ingram Micro’s Digital Operations (DigiOps) team, to execute our Digital Platform strategy.
As the global Customer Platform leader your focus will be to commercialize the customer (resellers) facing side of the Ingram Micro Xvantage™ platform. You’ll be tasked with building out a team focused on business growth and monetization of the platform through driving growth in sales, recurring revenue, customer success and other critical commercial functionalities such as renewals, subscriptions, special pricing, solutions & bundles, and end-user demand generation.
In this role you’ll be responsible for managing the business flow through the platform while driving increase in revenue through working cross-functionally with the Digital Marketing, Customer Experience, UX/UI, and Product and Engineering teams. You’ll be leading Digital Transformation focus areas that include:
What you bring to the role:
Ingram Micro has different annual base pay ranges for each work location and salary grade within the United States. This practice allows us to pay employees competitively and consistently in different geographic markets.
Position Grade: B
Primary Location: CA
Salary range: US Salary Guide (ingrammicro.com)
Position may require occasional travel
This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.
Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment.
Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.