Description
Cisco Customer Success Manager
Remote based, with regular attendance at Comms-care HQ & Customer sites
As the Cisco Vendor Alliance Manager you will be responsible for ensuring we deliver exceptional service to our client within our integrated services and solutions, providing a world class service to Cisco, whilst building and maintaining strong partnerships and relationships with key stakeholder within the Cisco team and internally with stakeholders within Comms-care.
Key responsibilities will include:
- Ensure services are performed to the customers' expectations whilst helping the customer to achieve their desired outcomes and goals.
- Owning and managing the onboarding of new customers and the renewal of existing
- Lead regular service review meetings with customers to monitor their metrics, ensuring SLAs are upheld, identify any issues.
- Act as the interface between the technical teams and sales/PMO teams
- Asset management & Capacity management for customer-specific needs
- Proactively perform regular internal service reviews to early identify any potential issues, failures, or reductions in service quality
- Lead internal service/account management review meetings, managing all actions, tasks and risks/issues identified through to successful resolution.
Skills and Experience:
- Strong communication skills, to contact and interact with customers providing a consultative, solutions orientated approach.
- Experience within the Technology industry
- The ability to negotiate and conclude sales in a consultative manner.
- Always looking for additional opportunities to exceed targeted expectations.
- A continuous improvement mindset with a competitive nature - to always strive to be the best.
- An excellent attention to detail, particularly when dealing with financial information / data.
- An understanding of CRM systems
- An organised and methodical approach, with the ability to work under your own initiative and bring new ideas and processes.
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