Description
Renewal conversion specialist for VMware
Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realize the promise of technology.
No other company delivers as broad and deep a spectrum of technology and supply chain services to businesses around the world. To achieve this, we know that we need great people with a mindset that supports and delivers on the complete customer delivery model. To compliment this dynamic team, we are currently looking for a Renewal conversion specialist for VMware in our Bucharest, Romania Office.
Job Description:
- Ensuring accurate tracking of licenses, renewals, and client agreements to avoid discrepancies.
- Proficiency in using Customer Relationship Management (CRM) systems (e.g., Salesforce) and understanding sales metrics, renewal timelines, and tracking processes.
- Engaging with customers to ensure that they renew their VMware licenses, maintenance agreements, or subscriptions. They may help in identifying opportunities for upselling or cross-selling additional services or upgrades.
- Assisting customers in converting their VMware licenses or product offerings, for example, helping switch from perpetual licenses to subscription-based licensing or transitioning from older versions to newer editions of VMware products
- Coordinating with VMware sales, support teams, and other departments to ensure smooth and timely renewals and conversions.
- Tracking and maintaining accurate records of customer interactions, renewals, conversions, and contracts to ensure proper management of client accounts.
- Remote and on-site Ingram Micro partner support
Requirements
- 2-5 years of relevant experience in sales, IT services, customer support, or software licensing is common. Experience with renewals or conversions in a software or cloud environment (especially virtualization) is highly valued
- Ability to handle customer questions or concerns about licensing and renewal issues, and provide clear, effective solutions.
- Strong verbal and written communication skills for engaging with clients, explaining product offerings, and handling negotiations.
- Ability to tailor solutions for different customer needs based on their business environments.
- University diploma with Business Administration, Computer Science, Information Technology Background will be an advantage.
- Excellent knowledge of English language
Benefits
- Additional health insurance, Health insurance that includes not only items that are mandatory, but also something more.
- Work equipment that follows trends, considering that we set technological trends, we also make sure that our employees have modern equipment for work.
- Teambuilding, we gather all employees in the region in one place for a couple of days and socialize with sports activities.
If you are fulfilling above requirements, love a contact with clients, have a capacity and desire to learn in try progressive technical environment, get in contact with us hr-see@ingrammicro.com and let us meet.
