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Customer Success Manager EMEA

This job posting is no longer active.

London, United Kingdom
Job ID: 56242



As the world’s largest cloud platform provider, CloudBlue orchestrates B2B ecosystems by enabling management of traditional and digital products and subscriptions.

CloudBlue is the only cloud commerce engine with a proven hyper-scale digital platform, powering service provider marketplaces totaling more than 30 million seats globally.

At CloudBlue, you’ll join a dynamic, multicultural company led by forward-thinkers. We have a fast paced and agile environment offering start-up energy with the freedom to be creative and make a difference while enjoying the security of a large company backed by multi-billion parent company, Ingram Micro.

As a Customer Success Manager, the successful candidate will operate at the intersection of sales strategy, customer support, product management, technical account teams, and business growth consultation.

The overall objectives of this role are to enhance our customers’ overall satisfaction with the CloudBlue partnership, increase usage and adoption of our commerce platform’s rich features and functionality, and achieve all sales quotas and targets.


The ideal candidate for this opportunity will:

  • Understand our customers’ business and growth objectives related to cloud services via our platform, and advise on tactics and actions to ensure success
  • Achieve Net Revenue Retention targets focusing on account Retention and Expansion.
  • Represent the voice of the customer, act as liaison to our product, sales, marketing, and technical teams
  • Communicate critical platform updates, conduct relevant training on new features and functionality, advising on best practices to increase platform adoption
  • Achieve all KPIs related to revenue growth, retention, renewals, # of solutions added to platform, # of end users added per customer, and NPS
  • Build relationships with top executives in customer organization, understanding stakeholder mapping, facilitate meetings and briefings as required
  • Work with technical account teams to assist customers with all issue resolution related to platform challenges, invoicing concerns, support cases, SLA commitments, etc.
  • Facilitate and streamline onboarding process for new CloudBlue customers

Who you are:

  • Extensive technology industry experience in a customer facing role with one of the following: SaaS, PaaS, Software Distribution, Cloud Technologies, Telco.
  • Commercially minded with knowledge of customer drivers, while delivering customer satisfaction and value proposition.
  • Demonstrated verbal, written, and visual communication abilities up to C-Suite level customers.
  • Proven ability to utilise internal functions, and resources to provide excellent customer experience.
  • Ability to travel international across the EMEA region, although not limited to this.


Join us in our continuous quest to grow a diverse and extraordinarily innovative team! 

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.



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