Order Management Specialist

Order Management Specialist

About Us…

Ingram Micro, a fortune 500 company, is the global leader in technology and supply chain services we bring unique insights that enable businesses to realise the promise of technology™.

No other company delivers as broad and deep a spectrum of technology and supply chain services to businesses around the world.

Only Ingram Micro can offer this unique ecosystem of partnerships. Be your best working with the best. Apple, Cisco, Dell, HP, Aruba, Poly, IBM, Microsoft, Dell EMC, Kaspersky, Adobe, Redhat, AWS, Intel.

About the role…

An exciting opportunity has arisen for a result-driven individual to join our Order Management Team on a permanent basis.
Our Order Management Team is a crucial part of the success and as the business continues to grow we need to ensure we are able to effectively manage customers’ orders from receipt to delivery.

Work collaboratively with our Sales teams in order to provide the best in-class customer service to our Partners & Vendors who are looking for a trusted advisor to help them with management of their valuable and complex orders.

As an Order Management Specialist, you will…

• Manage the end to end order management process
• Processing orders, identifying the correct processing method to use
• High focus on accuracy and customer service
• Handling order related queries, ETA, licenses and POD requests
• Handling back order and billing
• High attention to currency exchange rates and profitability
• Support the sales team with P&A, Stock quotes, BID’s

The ideal candidate for this opportunity will have…

• Previous experience in a Customer Service/Administrative/Order Processing environment
• A keen eye for attention to detail and accuracy
• The ability to communicate effectively, over the phone, via email and face to face
• Good PC skills, including Microsoft Office suite, specifically Outlook, Word and Excel. CRM experience preferable
• A desire to learn, grow and develop.

Who you are…

• Customer Obsessed: Inherently understands customer needs and provides the best customer experience at all times, striving to obtain profitable new and repeat business by developing and maintaining customer loyalty
• Team Collaborator: Can work across internal and external teams of all levels to proactively support the customer to reach the desired result
• Responsible: Can demonstrate at all times ownership and responsibility over the complete end to end order process
• Self-growth: Has the drive and motivation to proactively develop their own skills to enable their development as part of a unique Individual Development Plan
• Results driven: Cares to answer and resolve customer queries with a sense of urgency, guiding them through what can be a complex transactional process

Benefits of working at Ingram Micro…

• 23 days holiday excluding bank holidays
• Hybrid working – 3 days in office & 2 days working from home
• Avia Pension plan
• Benefits Hub – access negotiated discounts, online shopping cards & other exclusive deals
• Cycle to work scheme
• Private Medical & Health Insurance
• Employee Assistance Programme
• Life Assurance
• Free eyecare vouchers
• Staff purchase plan

Make an application to join the team!

None of this is achievable without great people, with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.  

#L1-NA3