Ingram Micro
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Sr. Manager, Software Development

Taguig City, Philippines
Job ID: 56583

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Description

Ingram Micro is an integral part of the technology and commerce ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Lifecycle Management, e-Commerce Logistics, and Cloud solutions. With $49 billion in revenue and the ability to reach 90% of the global population, we have become the world’s largest technology distributor with operations in 59 countries and more than 35,000 associates.

Your role:

Application Development

  • Lead a large applications development and production support team across multiple countries including managers and supervisors, providing leadership to our in-house and very large supply chain system. 
  • Enable a culture of creativity, collaboration, speed, innovation, and excellence while continuously elevating the quality and caliber of our engineering organization
  • Participate in strategic planning meetings with product management, architecture, and design
  • Guide development managers, team leaders and software development professionals to build, enhance and maintain supply chain systems.
  • Provide oversight to medium to large application development projects, enhancements and implementations.
  • Provide technical leadership for building complex architecture, design and integration
  • Collaborate with other IT departments to ensure alignment with project and technical strategy and roadmaps
  • Ensure that application functionality meets complex business requirements
  • Perform risk analysis and mitigation
  • Provide input in defining operation plans and strategies.
  • Provide input into strategic decisions that may impact functional/technical areas.
  • Work toward objectives established for the team.
  • Recommend and implement departmental specific procedures.
  • Use interpersonal skills to influence customers, teams, vendors and peer managers.

Production Support

  • Oversee all production incidents for assigned software systems/products.
  • Prioritize, assign, and track all incidents through closure in a timely manner per Ingram Micro’s SLA policy.
  • Coordinate escalation and resolution with business and IT teams.
  • Manage production support teams at multiple locations
  • Manage third party vendor resources/contractors.
  • Participate and lead bridge calls for all critical/high severity incidents.
  • Communicate incidents’ status across multiple countries.
  • Provide daily monitoring and status reports.
  • Coordinate with Global IT operations and infrastructure team to test upgrades, patches, and maintenance of hardware/software for the assigned applications.
  • Participate in SOX and other compliance audits.
  • Act as application owner for multiple servers.


What you bring to the role:

  • Bachelor’s degree in Computer Science, Engineering, or related Science and Math disciplines with an IT emphasis is required.
  • 12+ years of experience in IT applications development/production support or similar role.
  • 6+ years of management experience supervising managers and individual contributors
  • Hands on knowledge of C, Cobol, Oracle, SQL is highly desired
  • Experience with various release management tools and processes
  • Experience with SOX and other compliance/audit requirements related to IT/app dev
  • Strong communication and collaboration skills
  • Ability of work with all levels of management
  • 5 years of incident tracking experience is needed
  • Experience in troubleshooting software applications incidents/defects is required
  • ITIL experience is desirable

 *This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

 

Ingram Micro
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