Key Account Support Representative

Description

• Full Time Permanent Opportunity
• Hybrid Work Model ( 3 days home & 2 days office)
• Based in Sydney
  
  

About Us:

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 35,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

We at Ingram Micro are continuing to grow our vendor and channel partners market share, with this in mind we continue to offer all our associates ongoing training and professional development that is unsurpassed in our competitors.  

We are seeking a Key Account Support Representative to join our business.

About You:

The Key Account Support is a key component of the Ingram Micro Sales Team. You have experience working in the below :

• Building and maintaining customer relationships by assisting in the day-to-day transaction management of an account.
• This role will cover a wide range of customer service functions but it is largely administration focused role where 70% is administrative duties & 30% is the customer interaction.
• Components of supporting partners includes but is not limited to phone call 
• Queue management
• Quoting and ensuring effective communication of order status as well as supportive and efficient order and problem resolution.
  
  

• Customer Order Management - Sales order entry and processing order cancellations
• Administration tasks
• Customer liaison 
• Coordinate Credit release
• Vendor bids
• Special freight tasks
• Quoting and checking stock on hand
• Generating custom reports

• Comfortable under Pressure
• High Volume Experience 
• Strong Attentional to Detail
• Email Etiquette
• Excellent Telephone Manner
• Organizational Skills
• Ability to Work with Limited Supervision
• Understanding of Freight Logistics
• Understanding of Pricing and Margin
  
• Customer First Mindset

What’s On Offer:

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team who like to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

• Genuine Career Progression Pathways
• Training & Development Opportunities
• Flexible Working Environment
• Competitive Remuneration Package
• Staff Purchase Policy, Benefits Scheme & Birthday Leave
• Wellness programs 
• Work from home allowance

WE will make YOUR career adventure OUR journey!! #Destination YOU

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. 

At Ingram Micro we believe our people are our most important asset which is why we endeavor to create a positive & rewarding environment for our teams. If this sounds like something you want to be a part of click “Apply”

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