Internal Account Manager - DCPOS

Internal Account Manager

You will……

Be assigned a pre-determined client base to sell – primarily by telephone - products, services, and solutions to our customers whilst maintaining the highest standard of customer service

• Develop an exceptional understanding of the relevant programs, offers, products, services and solutions offered to be able to advise your client base
• Be solution focused - Enable our customers to provide best in class service and support to their customer base through your expert knowledge
• Maintain and improve on revenue and profit
• Coach, support and provide cover for other team members, in absence or to provide specialist knowledge in specific fields when required.
• Seek and develop new accounts and opportunities on an ongoing basis

The ideal candidate for this opportunity will have…

• Experience offering solutions, availability, discontinuation & special offers
• Knowledge of pricing and quotations
• Experience taking customer orders
• Ability to build strong relationships quickly
• Experience of proving advice to customers on products and services which fit their business needs

Who you are…

Previous experience in a sales environment at a medium-ranking internal sales level with a proven track record of success. Understanding of appropriate products, solutions and markets an advantage

• Customer Focused: Inherently understands customer needs and provides the best customer experience.
• Team Collaborator: Work across internal and external teams of all levels to proactively support the customer.
• Business wisdom: Understanding of the customers’ business outcomes and how you can support the customer
• Results Driven: Interest in driving customer to their outcomes.
• Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience.

Who we are...

Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology™.

Enabling our partners and vendors to operate more efficiently and successfully in the markets they serve, we are proud to be associated with names such as Microsoft, Apple, Cisco, Hewlett–Packard and Lenovo.

With our vast global infrastructure and focus on cloud, mobility, supply chain and technology solutions, Ingram Micro enables business partners to operate more efficiently and successfully in the markets they serve. No other company delivers as broad and deep a spectrum of technology and supply chain services to businesses around the world. But none of this is achievable without great people, with a complete customer focus.