Ingram Micro
Join our Talent Network

This site uses and sets "cookies" on your computer to help make this website better. You can learn more about these cookies and general information about how to change your cookie settings by clicking here. By continuing to use this site without changing your settings, you are agreeing to our use of cookies.

Skip to main content

Professional Post-Sales Tier 2 Engineer

Mexico D.F., Mexico
Job ID: 57196




Post Sales

Job Description

  • Provide Post-sales remote technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.
  • Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished on time.
  • Use fault isolation and root cause analysis skills to diagnose and solve complicated technical issues.
  • Work to reproduce customer issues and qualify critical issues in a lab environment.
  • Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, etc.
  • Comply with the certification path and keep them updated.
  • Full-time position. Remote work almost to 100%, sometimes is required to go to the office (meetings, physical labs, HR activities)

Your Experience

  • Required knowledge of TCP/IP and OSI models.
  • Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required.
  • Knowledge of routing and switching is a must.
  • Moderate experience with dynamic routing protocols is a plus.
  • Experience with networking security protocols and technologies will be considered (IPSec, VPN, SSL, PKI).
  • Prior experience in similar Technical Support Centers.
  • Excellent written and verbal communication skills.
  • Experience with any NGFW, such as Cisco, Checkpoint, Juniper, Fortinet, and Palo Alto Networks.
  • Experience with troubleshooting tools such as Wireshark.
  • Mandatory. Fluent English and Spanish, both written and spoken, since the service is bilingual.

 Certifications (not required, but a plus)

CCNA Security
CompTIA Network+

Ingram Micro


Get updates about the latest job openings
that match your skills.

Sign up today