Description
Who is Ingram?
Ingram Micro is the business behind the world’s brands, providing more ways to realize the promise of technology®. We are an integral part of the technology ecosystem, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.
Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture. We truly are a great place to work.
What is an Associate Solution Design Specialist?
This role is part of our SD&S (Solution Design and Services) team. The SD&S team builds end to end solutions to help our resellers (customers) win their sales deal. We do this by answering customer calls and/or emails on assigned product categories or lines within defined service levels.
*We have open positions that require knowledge within two distinct segment differences:
- Computer hardware: the physical parts of a computer, such as the case, central processing unit, monitor, mouse, keyboard, computer data storage, graphics card, sound card, speakers, and motherboard.
- Networking: Support both internal associates and external customers (resellers and their end users) with pre-sales network design-oriented solutions. That could mean building out a new datacenter, refreshing a school’s wireless network, or finding the right firewall solution to secure a business!
Qualifications:
- You must be technically savvy
- Excellent communication skills
- Technical aptitude
- Hands-on Customer Support experience
- Knowledge of hardware/ pc's, server, storage components
- OR Familiarity with routers, switches, firewalls / security solutions, wireless access points, data center networking, servers, and/or network management solutions.
- High school education required
- Technical certifications and /or AAS degree in computer-related studies
- One year (minimum) related experience in the following:
- Network technician
- Technical Sales
- Customer service
- Skills in:
- Keyboarding, MS Office Suite (Word & Excel), basic sales skills, time management; good communication skills (written & verbal) excellent listening skills
- Ability to:
- Learn complex proprietary systems; to work as a team member or independently, to relay/share information accurately
Must be able to work a flexible schedule as needed.
- Be located near one of our campuses; Williamsville, NY; Scottsdale, AZ; Greer, SC.
- CCNA / CMNA / Blackbelt Stage I /II, or other Cisco certifications preferred but not required.
Your Typical Day:
- Answering customer requests on assigned lines (product categories) within defined service levels.
- Providing excellent customer service while architecting complete solutions and/or network designs for Ingram Micro’s customers
- Developing product knowledge and selling skills for creating accurate, detailed solutions while offering options, accessories, and services to accompany the opportunity.
- Demonstrating the importance of getting the sale related to the value created
- Demonstrating time management skills
- May act as a vendor Advocate or Point of Contact for specific vendors i.e. Cisco
- Demonstrating the importance of getting the sale related to the value created
*What this position offers you: *
- A starting annual compensation of $20 per hour which can increase with relevant experience – Let’s talk
- Comprehensive training
- Opportunity to begin a long-term career with unlimited growth and advancement with a stable and growing organization!!!
- In-Office hybrid option, ability to work remote 3 days a week post training.
- Medical, vision, dental insurance – we even have options for your pets!
- 401k with employer match
- Tuition reimbursement
- Paid vacation and sick day
*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.
Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment.
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
