Cloud Technical / Platform Engineer

Description

• Permanent Full Time Opportunity
• Hybrid work model (3 days home,2 days office)
• Base yourself in Brisbane

About Ingram Micro Cloud:

Ingram Micro Cloud is a “startup like” business arm of the larger Ingram Micro – and we’re growing absurdly fast. We are the world’s largest cloud platform provider, enabling any business to provide cloud solutions to anyone. Our end-to-end commerce platform powered by CloudBlue facilitates and manages the cloud’s complex digital value chain, connecting partners with innovative solutions that help them compete and scale in the as-the-service economy.

With unmatched global reach, easy access to automated go-to-market and integration tools, deep technical expertise and a curated selection of scalable SaaS and IaaS solutions, Ingram Micro Cloud helps vendors, resellers and managed service providers by offering More as a Service. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates. We continue to strategically expand our global reach with over 40 acquisitions since 2012 – and we’re just getting started.

Position overview:

As a part of the Global Technical Operations Team, the Platform Specialist is responsible for continuously operating, managing and supporting Cloud Platforms of our customers with the goal of maintaining a highly available, scalable, reliable and secure platform.

 In capacity of Platform Specialist your main goals will be performing and automating operational activities such as but not limited to: products deployment and configuration, product catalog maintenance, platform updates delivery, validating implemented changes, system administration of underlying infrastructure. Platform Specialist will focus on executing operational and maintenance tasks, developing, executing, supporting and maintaining automation tools. 
Daily tasks will range from supporting product rollouts, maintaining multiple operational environments, troubleshooting issues and contributing to improvements of processes, platforms and supporting its components.

We are looking for a technology innovator who will be able to propose new ideas, work with technology teams to implement ideas and operationalize them once successful. This role has 30% of support component involved.

Responsibilities:

• Assess & Design solutions for CloudBlue Commerce (formerly Odin Automation) platform, based on business requirements and best practices /  conventions
• Deploy, configure, maintain and manage customers’ Cloud Platforms and its components 
• Identify, analyze, understand and document business requirements
• Prepare deployment, configuration and process documentation.
• Monitoring of systems’ health and performance, improving monitoring process
• Maintain and support developed solutions
• Support customers by investigating and successfully resolving reported issues
• Review and test current phase work and provide a walk-through of the system to the customer team
• Provide support during QA/UAT prior to launch and 3rd-level support post-launch

Required Skills & Qualifications:

•  Degree in Computer Science, Engineering, Business or a related field, or an equivalent combination of education, training, and work experience.
• 1+ years' experience in eCommerce Management
•  2+ years of experience working in capacity of Technical Support or similar
•  Understanding of Linux system administration skills
• Programming/Scripting experience (Bash, Python, PowerShell, PHP, etc) 
• Database skills with SQL Server, PostgreSQL, Oracle, MySQL, etc.

Core Skills:

• Strong analytical and problem solving skills
• Can-do attitude
• Clear communicator (both written and verbal)
• Comfortable providing demos, presentations and training sessions on site and remotely
• Ready to work in a global company, with different cultures and time-zones to adjust in first few months 

Nice to Have:

• Knowledge of CloudBlue Commerce platform (big plus)
• Experience as a  Linux System Administrator or related position 
• Scripting languages: bash, php, python
• Cloud infrastructure services experience (Azure, AWS, Google Cloud)
• Odin, LPI/RedHat, Microsoft certifications

What’s On Offer:

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team who like to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

• Genuine Career Progression Pathways
• Training & Development Opportunities
• Flexible Working Environment
• Competitive Remuneration Package
• Staff Purchase Policy, Benefits Scheme & Birthday Leave
• Wellness programs 
• Work from home allowance

#LI-DL1
#LI-Hybrid

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

WE will make YOUR career adventure OUR journey!

If this sounds like something you want to be a part of click “Apply”