Junior IT Support Specialist with English
This job posting is no longer active.
Sofia, Bulgaria
Job ID: 57506
Description
Ingram Micro. It is all about the people
35 thousand people all over the world – talented and experienced – this is the Ingram Micro team. We are a Global Technology and Supply Chain Service Provider. We respect our associates’ imagination, personality, and self-expression. We are a team of 1200+ in Bulgaria and we advance together – to оur business goals, to a better career, to our personal development.Feel free to be who you are without fitting in a box. We ensure space for diverse talent to grow and believe that business grows because people are its engine.Upgrade your talent by:- Installing and configuring of computer systems, diagnosing hardware and software faults;
- Solving technical and applications problems, remote or in person. Prioritizing and managing many open cases at one time;
- Monitoring, troubleshooting and maintenance of laptops and desktops, servers, and other local infrastructure;
- Keeping our asset management system up to date including but not limited to hardware equipment and software licenses;
- Tracking and renewal of software licenses using the implemented procedures;
- Establishing good working relationship with customers and other professionals;
- Testing and evaluating new technology. Keeping up-to-date with new device technologies;
- Updating job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations;
- Proactively reducing problem tickets by analyzing data and implementing mitigating actions for common incidents. Training user community in utilization of self-service tools & best practices to reduce number of calls to Site Support;
You'll be a great fit, if you have:
- 1+ years’ experience in Windows 10 endpoints support and troubleshooting;
- Good understanding of Microsoft Windows Operating systems;
- Good understanding of Microsoft Office suite of applications;
- Ability to communicate fluently in local language of site and in English
- Experience with Microsoft Endpoint Manager will be considered an advantage
As we value our employees, we offer:
- Competitive salary & Bonus system
- Hybrid working model
- Additional health insurance + Dental & Optical care, Hospital & Pregnancy care
- Well-being Program & Multisport card
- Food vouchers & Transport Allowance
- Referral and baby bonus
- Paid holiday days increasing in time
- Career growth and development – internal and external trainings, language courses
- Free access to LinkedIn Learning Platform
We are looking forward to receiving your application!
#LI-Hybrid
#LI-AK1
