Ingram Micro
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Associate Solution Architect

Austin, TX, United States
Job ID: 58193

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Description

Ingram Micro is an integral part of the technology ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Ingram Micro's Cloud Harmonics team is looking for an Associate Solution Architect. As an Associate Solution Architect you will provide technical support security platforms with a primary focus on Palo Alto. This role is centered around supporting security solutions, aiding customer success, while continuing individual professional growth.  This customer facing role will be carried out remotely via phone, email, and online meetings with limited travel and on-call rotation responsibilities. 

Network + or relevant certification is required.  PCNSE Certification preferred. We are willing to provide the training to obtain the PCNSA and PCNSE certification dependent on your overall experience for this role. 

The position is Austin, TX preferred, but remote will be considered.

We are a 24/7 organization, though this team primarily works 7am to 6pm Central.

Specific responsibilities include

  • Provides escalation support for service cases
  • Troubleshooting and supporting new product deployments
  • Works with client to evaluate and solve technical issues
  • Document technical support issues and resolutions.
  • Assist with the creation of internal technical support processes.

What you bring to the role:

  • Broad computer infrastructure knowledge to include networking, systems, firewalls and private/public/hybrid cloud platforms.
  • Manages and creates support processes with limited oversight from manager.
  • Ability to remain calm and work under pressure when faced with difficult and complex issues.
  • Strive to be a subject matter expert within the support arena.
  • Complete understanding and wide application of advanced technical principles, theories and concepts in the security field.
  • Eagerness to learn through self-paced study as well as instructor lead courses
  • Willingness to stay on top of the latest security technology.
  • Passion, commitment, and flexibility.

Qualifications:

  • A 4 year college degree (or additional experience in a related field)
  • Minimum 2 years customer facing support experience
  • Minimum of 2 years functional experience in network security and firewall
  • Network+ Required
  • CCNA Preferred
  • PCNSA preferred
  • PCNSE preferred

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment.

Ingram Micro believes there is no place in our society for social injustice, discrimination or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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