Ingram Micro
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Junior Support Specialist - Partner Connectivity Group

Sofia, Bulgaria
Job ID: 57993

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Description

Wherever you are on your career path, we will help you keep going forward!

35 thousand people all over the world – talented and experienced – this is the Ingram Micro team. We are a Global Technology and Supply Chain Service Provider. 
We are a team of 1200+ in Bulgaria and we advance together – to оur business goals, to a better career, to our personal development.

Feel free to be who you are without fitting in a box. We ensure space for diverse talent to grow and believe that business grows because people are its engine.

Key responsibilities: 

  • Point of contact for European Partners
  • Technical / Business translation
  • Management of outage / scheduled maintenance notifications
  • 1st line support – answer ‘simple’ questions.
  • Single point of contact for issues touching multiple support teams
  • Creation / configuration of Price and Availability files
  • Partner enablement / configuration
  • Management of certificate updates, preparation of test systems, ownership of end to end resolution
  • Proactive communication
  • Consolidation of duplicated issues
  • Ensure incidents are correctly allocated to the right support group

Skills and Qualifications:

  • Completed Education – Bachelor
  • High interest and knowledge in technical solution in Partner connectivity (EDI/XML/FTP/ Web)
  • IT literacy
  • Relevant experience in working with EDI / XML / FTP / MS Office suite of products;
  • Excellent English - written and oral

As we value our employees, we offer:
  • Competitive salary & Bonus system
  • Hybrid working model
  • Additional health insurance + Dental & Optical care, Hospital & Pregnancy care
  • Well-being Program & Multisport card
  • Food vouchers & Transport Allowance
  • Referral and baby bonus
  • Paid holiday days increasing in time
  • Career growth and development – internal and external trainings, language courses
  • Free access to LinkedIn Learning Platform
We are looking forward to receiving your application!

#LI-Hybrid
#LI-AK1
 
Ingram Micro
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