Sr. Manager, Program Management

Description

 Ingram Micro is the business behind the world’s brands, providing more ways to realize the promise of technology®. We are an integral part of the technology ecosystem, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

*This position is in the Irvine, California corporate headquarters and has the opportunity for hybrid work with up to three days remote per week.  

Your role: 

We are seeking a Sr. Manager to lead a team of talented Project Managers and a portfolio of programs to help us implement our digital platform strategy to 50+ countries.  This is an exciting opportunity to be a key player for a World leader with a focus on improving customer experience, enabling business growth, and delivering operational excellence.

The Sr. Manager, Program Management will be establishing and executing all aspects of the program management function for the large scale, complex Global Digital Solutions (GDS) team. This includes a portfolio of medium-large sized projects that are delivered across the Ingram global landscape. The Sr. Manager will effectively lead a team of Project Managers to deliver solutions that involve a combination of the following attributes: large scale program investments, multiple project teams, multiple technology disciplines, global or multiple region geographic delivery, geographically disbursed delivery teams, and/or the highest-level technical complexity. The program management function includes, but is not limited to: Program Leadership, Planning & Administration, Execution Integration, and Financial Management. This position must have a mastery of both program and project management methods, and proven prior experience working on a variety of digital programs/projects to succeed within the high paced environment of Ingram Micro’s GDS team.  It is expected that the end result of this position will be the delivery of an efficient and effective solution or series of solutions resulting in a competitive advantage for the company. A program is defined as a solution delivery team that is made up of multiple project teams all focused on delivering a single solution whose scope is large. 

What you bring to the role: 

Education: 

• Bachelor's degree in Computer Science or Engineering, or related technical field is required.
• Preferred: an MBA (or equivalent) from a top-tier institution, or equivalent business experience.

Experience: 

• 10+ years of demonstrated experience of combined program and project management delivery.
• 5+ years managing a team of Project managers in a program management role delivering eCommerce solutions. 
• Strong people leadership capabilities. Ability to develop and grow a project team that is skilled and motivated to deliver against commitments. 
• Relationship management experience within an enterprise globally, among executives, customers, and staff; as well as externally with vendors and business partners as required.
• Experience leading large cross-function teams and driving consensus among colleagues; ability to lead, motivate, influence, and drive to results in a highly matrixed environment is essential.
• Ability to motivate colleagues to peak performance and establish credibility with key decision makers. 
• Significant experience in evaluating a broad range of internal and external factors when solving problems and making decisions; identifies critical, high pay-off strategies and prioritizes team efforts; accordingly, adjusts actions and decisions for focus on critical strategic issues (e.g., customers, quality, competition, etc.). 
• Complex problem resolution under stress and ability to merge diverse technology agendas into a cohesive, integrated digital and eCommerce solution by influencing key technology resources. 
• Ability to conduct and interpret qualitative and quantitative analysis and problem-solving skills and show independent judgment and creative problem-solving techniques in a highly complex environment. 
• Establishing relevant and comprehensive project performance related metrics that highlight, not only the overall health of the project, but provides before and after business operations performance as a result of the project's solution delivery. 
• Superior communication skills both written and oral.
• PMP Certification preferred.
• Six Sigma Green or Black Belt Certification preferred.
• ITIL Global Process Experience preferred
• Agile certification / understanding of SAFe methodologies preferred

Position may require occasional travel, including international travel.

This is not a complete listing of the job duties.  It is a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.  Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment. 

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.  

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