Customer Support Associate (ITAD)
Job ID: 58426
Ingram Micro. It is all about the people!
35 thousand people all over the world – talented and experienced – this is the Ingram Micro team. We are a Global Technology and Supply Chain Service Provider. We respect our associates’ imagination, personality, and self-expression. We are a team of 1100+ in Bulgaria and we advance together – to оur business goals, to a better career, to our personal development.
Feel free to be who you are without fitting in a box. We ensure space for diverse talent to grow and believe that business grows because people are its engine.
Wherever you are on your career path, we will help you keep going forward.
Upgrade your talent by:
- Handling e-mail communication on behalf of supported external and internal partners
- Co-ordinating job creation, scheduling, pick up and request execution between ITAD customers, and ITAD external partners
- Setting up customer account information in BlueIQ
- Setting up customer log-ins for BlueIQ online customer platform
- Reviewing and completing third party reports received from ITAD`s external partners
- Upload and validation of logistics and services costs into BlueIQ
- Maintaining third party and customer audit reports in BlueIQ
You'll be a great fit if you have:
- +1 year experience in Customer Support/ BPO sector
- Good verbal and written communication skills in English
- Ability to communicate with several levels of associates internally and externally is an accurate and professional matter
- Positive attitudes and behavior
- Good knowledge of general computer applications (MS Word, MS Excel)
- Reporting and data gathering experience is an asset
As we value our employees, we offer:
- Competitive salary & Bonus system
- Additional health insurance + Dental & Optical care, Hospital & Pregnancy care
- Well-being Program & Multisport card
- Food vouchers & Transport Allowance
- Referral and baby bonus
- Paid holiday days increasing in time
- Career growth and development – internal and external trainings, language courses
- Free access to LinkedIn Learning Platform