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Order Management Specialist

Auckland, New Zealand
Job ID: 58470

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Description

A future to be sure of.

As a global leader in technology, working in partnership with thousands of experts, you will be part of the respected Ingram Micro international team delivering cutting-edge solutions worldwide.

We at Ingram Micro are continuing to grow our vendor and channel partners market share, with this in mind we continue to offer all our associates ongoing training and professional development that is unsurpassed in our competitors.  Why not join our #unstoppable team as #learningneverstops at Ingram Micro!  We have a global presence with a local feel and our Ingram Family make our culture inclusive and welcoming.   WE want to fulfil your career goals and enable YOU to achieve more.

Within Ingram Micro’s Inside Sales team, this exciting opportunity is ready and waiting for the perfect candidate – a reliable, focused and innovative team member.

Based on Auckland’s North Shore and reporting to the Order Management Manager, you will focus on ensuring the database of active orders is accurate and up to date and be a key point of contact for customer, reseller, and end users. Utilising your customer service experience, keen eye for detail and numerical ability, you will meet key business objectives and outcomes.

About the role:

  • Responsible for accurate and complete complex Order Processing
  • Develop process and vendor knowledge across various brands
  • ETA Management
  • Billing Management for direct shipped orders
  • Liaising with internal and external customers

About You:

  • An exceptional customer service approach
  • Some level of SAP experience is desirable
  • Ability to converse and build rapport with all levels of customers
  • A proficient ability to communicate in all forms
  • Impeccable attention to detail
  • Exceptional problem-solving ability
  • Computer Skills and experience using Excel, Word, and Outlook
  • A willingness to learn and a desire to advance your IT knowledge     

We are Ingram Micro:

It is no surprise that technology powers the planet. But what might surprise you is that Ingram Micro can reach more than 90% of the global population.

By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. 

 What is in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you are unlikely to find anywhere else.

Let’s shape tomorrow.

Ingram Micro
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