Ingram Micro
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Customer Success Manager

This job posting is no longer active.

Fortitude Valley, QLD, Australia
Job ID: 57726

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Description

  • Permanent Full Time Opportunities based in Australia, QLD
  • Hybrid work model- 3 days home,2 days office
  • Supportive and Collaborative work culture

 

We are hiring a Customer Success Manager ( a Cloud Business Expert) , that will have her/his mind focused on enabling and supporting our partners as they deliver solutions to their client. Leveraging programs, technology, data and services they will work with our partners to ensure the partners achieve business success in areas of recurring revenue generation, retention, and utilizing of time saving technology.


Who are we ?

Ingram Micro Cloud, a business unit of Ingram Micro, powers the world’s largest cloud marketplace, and is committed to helping our partners accelerate their digital business success by leveraging our hyperscale platform technology, infinite ecosystem of cloud solutions from the biggest innovators in the tech industry, and go-to-market support and resources to increase adoption and growth. With proven proficiency in SaaS, IaaS, IoT, security, and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry. Ingram Micro is a master Cloud Service Provider (mCSP), offering channel partners and professionals access to a global marketplace, expertise, solutions and enablement programs that empower organizations to configure, provision and manage cloud technologies with confidence and ease. 


What does the role involve?

  • Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, AWS and more.
  • Build relationships with assigned customer base, helping with issues and continuing to delight with positive customer centric attitude.
  • Develop and execute a proactive and customer specific business strategy to retain and grow the recurring revenue base within assigned customer base. Know your assigned customers’ business inside out.
  • Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates.
  • Enable assigned customers to drive a customer success strategy within their own business. Ensure customers are taking a ‘never lose a subscription’ approach.


 What you’ll bring

  • Minimum of 5 years’ experience in customer success, technical account management, customer experience or project management.
  • Strong technical acumen and proven customer engagement history.
  • Experience in managing multiple accounts within a territory, to aggressively increase adoption, ensure satisfaction and renewal.
  • Strong experience managing multi-tiered customer and service provider relationships.
  • Strong interpersonal skills including the ability to work well with others and build a team-oriented environment.
  • Willingness and ability to travel up to 25% of the time.
  • Competitive, ethical, refuse-to-lose attitude, strong work ethic, excellent team building and influencing skills.
  • Previous experience working on SaaS, IaaS or general Cloud technology is a plus.
  • Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud strategic objectives.



What's on offer

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team who like to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

  • Genuine Career Progression Opportunities
  • Ongoing Training & Development
  • Work alongside leading Vendors and industry professionals
  • Competitive Remuneration Package
  • Staff Purchase Policy & Benefits Scheme
  • Paid Birthday Leave

We believe our people are our most important asset which is why we endeavour to create a positive & rewarding environment for our teams.

We at Ingram Micro are continuing to grow our vendor and channel partners market share, with this in mind we continue to offer all our associates ongoing training and professional development that is unsurpassed in our competitors.  Why not join our #unstoppable team as #learningneverstops at Ingram Micro!  We have a global presence with a local feel and our Ingram Family make our culture inclusive and welcoming.   WE want to fulfill your career goals and enable YOU to achieve more. 

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. 


#LI-DL1
#LI-Hybrid

If this sounds like something you want to be a part of click "Apply".

Ingram Micro Cloud
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