Account Advisor

Account Advisor

You will……

A critical role working with Ingram Micro’s target customers and industry leading vendors to build strong relationships with existing and new accounts maximising profitability. To focus on selling, primarily by telephone, Ingram Micro products and services to customers, maintaining and improving on revenue and profit, whilst maintain the highest standards of customer service. This position will suit someone with Administration, customer service or sales experience.

The ideal candidate for this opportunity will have…

• Previous experience in a Sales Call Centre/ Telesales environment would be useful.
• PC Literate - Including Microsoft Office suite, specifically Outlook, Word and Excel.
• Excellent communicator using both written and verbal format
• Can work as part of a team in a highly pressurised environment.
• Previous Experience of CRM would be useful.

Responsibilities

• Develop a good understanding of your customer base including their Customers’ business model, structure, goals and objectives.
• Develop exceptional business relationships within your customers
• Achieve and exceed specific targets in line with business expectations
• Manage and understand your sales pipeline to enable accurate forecasting
• Use the key benefits of buying from Ingram Micro to grow your customers business.
• Understand Ingram Micro and its Vendors systems, programs and processes

You will need to be

•Customer Obsessed: Inherently understands customer needs and provides the best customer experience.

•Team Collaborator: Work across internal and external teams of all levels to proactively support the customer.

•Business wisdom: Understanding of the customers’ business outcomes and how you can support the customer

•Results Driven: Interest in driving customer to their outcomes.

•Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience.

Who we are

Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology™.

Enabling our partners and vendors to operate more efficiently and successfully in the markets they serve, we are proud to be associated with names such as Microsoft, Apple, Cisco, Hewlett–Packard and Lenovo.

With our vast global infrastructure and focus on cloud, mobility, supply chain and technology solutions, Ingram Micro enables business partners to operate more efficiently and successfully in the markets they serve. No other company delivers as broad and deep a spectrum of technology and supply chain services to businesses around the world. But none of this is achievable without great people, with a complete customer focus.