Ingram Micro is the business behind the world’s brands, providing more ways to realize the promise of technology®. We are an integral part of the technology ecosystem, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.
Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
This role is in our Irvine, California corporate headquarters and has the opportunity for hybrid work with up to 2 days a week remote.
The Executive Director, Experience Design is responsible for optimizing the experience that our associates, customers and vendors have using the Ingram Micro Xvantage™ platform and our Ingram Micro brand. They oversee and lead the design of all touchpoints within the platform, including products, engines, and functions within the platform, to create strong ties between our users and our Ingram Micro brand. The experience we require needs to be intuitive, impactful, and insightful, as well as reflect our company’s core values. To accomplish this, the Executive Director, Experience Design will collaborate with their team, consisting of the Senior Manager, Experience Design, Senior Manager, Customer Experience, as well as the UX/UI internal and external teams. And lead the collaboration with Marketing, DigiTech, DigiOps, and IT teams globally, regionally, and locally to ensure we maximize value through an exceptional experience, earn trust and maximize loyalty to Ingram Micro.
Ingram Micro Xvantage™ is a fully digital and intelligent, self-learning global experience platform – much like those we use every day to hire a car, order groceries, or find a place to stay. This platform will be used by our customers, our vendor partners, and by our associates – each having their own unique view – to connect, collaborate, learn, and manage our entire business of products, services, software and cloud, and business solutions in one “single pane of glass.” Once fully provisioned, it will be like having a “digital twin” for Ingram Micro.
What you bring to the role:
This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.
Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment.
Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.