Ingram Micro
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Executive Director, Experience Design

Irvine, CA, United States
Job ID: 59314

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Description

Ingram Micro is the business behind the world’s brands, providing more ways to realize the promise of technology®. We are an integral part of the technology ecosystem, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.

 

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

 

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This role is in our Irvine, California corporate headquarters and has the opportunity for hybrid work with up to 2 days a week remote.
 

The Executive Director, Experience Design is responsible for optimizing the experience that our associates, customers and vendors have using the Ingram Micro Xvantage™ platform and our Ingram Micro brand. They oversee and lead the design of all touchpoints within the platform, including products, engines, and functions within the platform, to create strong ties between our users and our Ingram Micro brand. The experience we require needs to be intuitive, impactful, and insightful, as well as reflect our company’s core values. To accomplish this, the Executive Director, Experience Design will collaborate with their team, consisting of the Senior Manager, Experience Design, Senior Manager, Customer Experience, as well as the UX/UI internal and external teams. And lead the collaboration with Marketing, DigiTech, DigiOps, and IT teams globally, regionally, and locally to ensure we maximize value through an exceptional experience, earn trust and maximize loyalty to Ingram Micro.

 

Ingram Micro Xvantage™ is a fully digital and intelligent, self-learning global experience platform – much like those we use every day to hire a car, order groceries, or find a place to stay. This platform will be used by our customers, our vendor partners, and by our associates – each having their own unique view – to connect, collaborate, learn, and manage our entire business of products, services, software and cloud, and business solutions in one “single pane of glass.” Once fully provisioned, it will be like having a “digital twin” for Ingram Micro. 

Your role:

 

  • Establish the key needs, requirements, and expectations of Ingram Micro Xvantage™ users and develop an experience design strategy that addresses these across platform touchpoints and functionality.
  • Initiate strategies and put processes in place that anticipate changes in user behavior, document usage and engagement, as well as determine conversion and retention rates.
  • Work with digital teams to design, develop, lead, and ensure a seamless brand and buying experience with technology, as well as an exceptional experience with insights, content other touchpoints in the way customers engage and partner with Ingram Micro.
  • Gather feedback from Customer Experience metrics, as well as tools such as WalkMe, Change Management processes and usage analytics, and use feedback to continuously evolve, improve, and establish exceptional experiences that are documented and shared with Communications and Marketing.
  • Collaborate with DigiOps, digital product management, digital engineering, data team, UX, change management, as well as content and marketing teams on the development of new digital products and engines, as well as on the ongoing improvement of user experience with existing functionality, products, and engines.
  • Develop and suggest new products or improvements to existing products which would positively impact user experience, and the overall value of the Ingram Micro Xvantage™ platform.
  • Ensure the Customer Experience strategies align with business objectives and marketing goals and outcomes.
  • Act as a leader and mentor in project work: create high-quality deliverables, facilitate client discussions and workshops, lead critiques, and coach fellow experience designers.
  • Work with senior XD leadership to lead, develop, and grow the Experience Design team.
  • Stay informed of Experience Design best practices, trends, tools, and participate in the local Experience Design community.
  • Use agile practices to discover, test, fix and build user experience practices.

 

What you bring to the role:

 

  • Bachelor's degree preferred; relevant experience may be considered in lieu of a degree
  • 12+ years of relevant experience, including at least 5 years of experience as a Creative or Associate Creative Director with an agency/ firm
  • Experience connecting Experience Design work to user, business, and brand value
  • Strong portfolio demonstrating your innovative work across multiple channels
  • Deep understanding of user interface, application, mobile and responsive design
  • Ability to develop strong client relationships to establish a level of trust to help sell creative
  • Strong collaboration skills and track record of acting as an open and willing resource to team members in assessing ideas and directions 
  • Detail-oriented manager who can navigate a large organization to execute under tight deadlines
  • An exceptional communicator who knows when to stand your ground and when to compromise.
  • Innovate and improve on processes and deliverables to continually set new standards
  • Display advanced skill at developing wireframes, user stories and journeys, and prototypes optimized for devices and contexts
  • Possess solid knowledge of Adobe XD, Figma, Sketch and HCI principles.
  • Have expertise in Adobe Creative Cloud tools, as well as familiarity with AEM
  • Demonstrate excellent public speaking, presentation, and listening skills, with and ability to own the room
  • Be familiar with Agile and Sprint working methodologies
  • Combine a strategic, business savvy with strong advocacy for experience design
  • Inspire those who you lead to elevate their craft and thinking

 

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

 

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

 

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.  Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment. 

 

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

 

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.  

 

 

Ingram Micro
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