Service support specialist

Ingram Micro Services is a division of INGRAM MICRO, who help businesses fully realize the promise of technology™. With its vast global infrastructure and focus on cloud, advanced and specialty technology solutions, Ingram Micro enables business partners to operate more efficiently and successfully in the markets they serve.

Ingram Micro LIFECYCLE offers state-of-the-art solutions to address the return, refurbishment, repair and remarketing of technology products.

For our site near Wroclaw (Pietrzykowice - Kąty Wrocławskie area) we are looking for candidates for the position of: 

Service support specialist

Main tasks of the position will include:

•         comprehensive handling of RMA orders (modern service request system)

• and ongoing contact with customers

•         supervision and administration of parts (including those entrusted by the customer)

•         co-creating the schedule for the implementation of individual orders together with the area leader

•         ongoing cooperation with the repair area and monitoring the flow of orders

•         cooperation with other departments in the company

•         reporting

Our requirements:

•         experience in working with the client (earlier handling of service orders will be an advantage)

•         ability to make quick decisions and very good organization of work

•         English at a level that enables efficient communication

•         ability to work in a team

•         willingness to learn and be proactive

•         knowledge of the SAP system is appreciated

We offer:

• Work in an international company with an established position on the market.
• A program of free and confidential support for employees and their families with access to legal, psychological and financial advice.
• Benefits from the Social Fund.
• Gift cards for the holidays.
• Co-financing of medical care.
• Co-financing of multisport card.
• Holiday subsidy.
• Attractive group insurance offer
• Integration trips.
• Parking for employees.