Order Management Specialist

Description

Order Management Specialist - Cisco-NA3

About Us

Ingram Micro are proud to be partnered with some of the best-in-class manufacturers within the technology segment; Apple, Cisco, Dell, HP, Aruba, Poly, IBM, Microsoft, Dell EMC, Kaspersky, Adobe, Redhat, AWS, Intel.

As a global leader in technology and supply chain services, Ingram Micro have an integrated and established relationship with our customers - enabling them to operate more efficiently and successfully in the markets they serve.

Be your best, working with the best.

About the Job
Our Order Management Team is a crucial part of the success and as the business continues to grow, we need to ensure we are able to effectively manage customers’ orders from receipt to delivery.

Working in one of Ingram Micro’s most critical departments, you will be part of a large, experienced team operating in a dynamic, fast-paced environment, with the flexibility of working between a lively office and home.

What you can expect to be getting up to as an Order Management Specialist;

• Manage the end-to-end order management process
• Work collaboratively with our Sales teams, partners, and vendors to support with management of their valuable and complex orders.
• Processing orders, identifying the correct processing method to use
• Handling order related queries, ETA, licenses, and POD requests
• Handling back order and billing
• High attention to currency exchange rates and profitability
• Support the sales team with P&A, Stock quotes, BID’s

In order to set you up for success, we are looking for the following skills and experience;

• Previous experience in a Customer Service/Administrative/Order Processing environment
• A keen eye for attention to detail and accuracy
• The ability to communicate effectively, over the phone, via email and face to face
• Good PC skills, including Microsoft Office suite, specifically Outlook, Word and Excel.
• A desire to learn, grow and develop.

Make an application to join the team!

None of this is achievable without great people, with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.