Associate Professional, Credit Operations (Senior Level)

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Major Responsibility:      Operations Management       

• Periodic review and perform write up of accounts
• Spreading of Financial Statements
• Export Compliance Process
• Handling of inbound/outbound calls
• Handling of complex reconciliation tasks
• Coordinate/collaborate with business partners for dispute resolution
• Build and develop excellent working relationships with internal customers
• Review and release of orders on hold based on the authority level
• Payment application for complex processes (Wires, Auto cash, Credit Card)
• Suspense account reconciliation
• Coverage or back up when necessary due to staffing shortage
• Reconciliation of coded items and disputes raised by customers
• Exercise judgment based on define process to determine appropriate action
• Provide proactive information to Management when issues arise, by identifying the root cause and provide recommendations on an action plan to follow.
• Handle internal and customers escalations by cultivating customer experience
• Other administrative functions as needed and identified by the role

   

Major Responsibility:      Reporting Management  

• Management of aging and cash report
• Analyze and able to provide input for snapshot reports
• Understands the account’s internal payment processes, in order to be able to provide analysis on drivers for payments made or missed. Will use this information to identify improvement opportunities in both internal processes or account’s behavior

 

Major Responsibility:      Administrative Management 

• Guide and provide support to new hire for process specific training
• Lead team huddle as needed
• Participate by sharing best practice to the rest of the team

 
Major Responsibility:      Process Improvement    

• Actively look and identify opportunities for improvement impacting current process, methods and set up
• Participate or be part of a process improvement initiative in the team
• Develops and executes process improvement projects related to the Credit area

Job Qualifications and Educational Requirement:

• Work experience of 5+ years in B2B collections, portfolio management
• Preferably graduate of any Finance/Accounting related course of at least 4-year degree
• Experience in accounts reconciliation and reporting

 

Technical Competencies:

• Must be proficient in MS Office applications
• Process knowledge and understanding of SLAs
• Basic written and verbal communication skills
• Process specific tool navigation skill
• Analytical skills
• Detail-oriented
• GAAP (Generally Accepted Accounting Principles)
• Financial Analysis
• Problem Solving Analysis