Ingram Micro
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Dir, Operations-USA

Roebuck, SC, United States
Job ID: 60141

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Description

Ingram Micro is the business behind the world’s brands, providing more ways to realize the promise of technology®. We are an integral part of the technology ecosystem, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The Director of Operations will lead our Technology Solutions, which is inclusive of distribution, managing $2.1b in distribution revenue. The Director will continually seek to improve the operations model and actively implement improvements to ensure efficient utilization of resources, cost efficiency, quality standards, customer satisfaction and long-term growth of the business.

Responsibilities, Supporting Actions:

Leadership Development & Associate Engagement
Strong focus on the development of the next generation of operations leaders.  Preparing leaders for the next step in their careers.  Ability to drive engagement in an hourly workforce and encouraging them to be champions of our customers as they support each other.

Customer Advocate
Ability to understand current customer needs and how to address within the existing framework.  Able to anticipate future customer needs and orient the organization to provide those needs to help us win in the market.  Participate in the RFP and Solution Design process to win new clients within our 3PL business unit. 

Service and Quality
Reviews and evaluates data from all operational areas to ensure that functions are meeting key service and quality metrics. In concert with your senior leadership team, you will present current and future needs in conjunction with key stakeholders within the organization.  Plan resource and capital requirements through industry benchmarked practices and techniques.  Management within an internally and externally certified quality system is required.  Utilize data collection and analysis, take corrective action to eliminate defects, and ensure customer service expectations are met.

Operations Financial Acumen
Understanding of concepts of operations financial management and ability to manage financials across your scope of responsibility.  Preparation of budgets, reports, and forecasts for operations activities. Presents daily / weekly / monthly KPI report detailing cost and adherence to budgets. For future projects, preparing cost benefit analysis, resource availability and requirements for labor and capital expenditure.

Continuous Improvement
Utilizing Lean / 6 Sigma concepts and working closely with your senior management team, you help identify, conceptualize, and implement process improvements through the analysis of daily KPI reporting within the operation.   Drive demonstrable and quantifiable improvements in productivity, efficiency, and quality. Also engages with key stakeholders within the organization to ensure resourcing and operational cost are kept at an acceptable level.

Heath, Safety, Security and Environment
Plans, examines, analyses, and evaluates ALC operations in respect to Safety Standards. Implements and evaluates safe work practices and procedure. Identifies hazards and reports hazards, conducts safety audits, conducts incident and accident investigations and takes corrective action. Ensure all team members contribute to safety of the ALC Operations. Works in conjunction with associates and Management personnel to ensure compliance with TAPA certifications. Highlights any potential breaches of these protocols and takes proactive steps to address these issues.

 

Essential Skills, Experience & Requirements:

  • Minimum 7-9 years supervisory experience in an operations / warehousing environment.
  • Tertiary qualifications in Supply Chain/Logistics/Management at a minimum of Certification 4 although ideally at Bachelors Level.
  • Significant experience in warehousing operations; budgeting; personnel management; and administrative techniques. Experience in launching new operations is a plus.
  • Prior experience working within a 5S or Lean environment.
  • Establishing role as subject matter expert with high credibility. Creative mental agility to solve problems and implement cost effective solutions. Keen sense of customer needs and can anticipate requirements. Ability to work effectively with a complex business and organizational environment.
  • Characteristics must include superior interpersonal skills, creativity and vision. Demonstrated by ability to act as a catalyst for positive change, teamwork and client/customer service.
  • Strong financial acumen, inclusive of reporting and productivity /KPI measures.
  • Assess risks and review each business areas of the operation and implement appropriate safeguards. Must be process management minded with a clear understanding for the use of metrics and measurements.
  • Understanding of warehouse management systems is key. Experience with implementing new WMS is a plus.

Salary Range:
Ingram Micro has different annual base pay ranges for each work location and salary grade within the United States. This practice allows us to pay employees competitively and consistently in different geographic markets.

Position Grade: A

Primary Location: SC

Salary Range: US Salary Guide (ingrammicro.com)


This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.  Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment. 

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.


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