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Sr. Operations Manager - Warehouse Distribution

Mississauga, ON, Canada
Job ID: 60270



Ingram Micro helps businesses fully realize the promise of technology.TM  No other company delivers the full spectrum of global technology and supply chain services to businesses around the world.  Ingram Micro’s global infrastructure and deep expertise in technology solutions, supply chain, cloud, and mobility enable its business partners to operate efficiently and successfully in the markets they serve.  Combined with distinct market insights and the trust and dependability generated from decades of strong partner relationships, Ingram Micro stands apart as the global technology services provider for the future.

We are hiring a Sr. Operations Manager to join us in our within our ½ million square foot Distribution Warehouse Facility based in the Brittania & Hurontario area.

The Senior Operations Manager has a comprehensive knowledge of the Distribution faction and effectively interacts with and supports the Inbound, Inventory, Transport, Sales/Customer Service (IMTS & IMM) and IMI, functions within the business. The position optimizes the administration of the Outbound Management and 3rd Party Warehousing functions to ensure business profitability. Continually seeks to improve the operations model and actively recommends and implements improvements to ensure efficient utilization of resources, cost efficiency, quality standards, customer service and long term growth of the business.

Responsibilities, Supporting Actions:

Service and Quality-20%
Reviews and evaluates statistic from Outbound, 3rd Party Warehousing and areas to ensure that all functions are meeting key service and quality metrics. The Sr. Operations Managers, present current and future needs per data research in conjunction with key stakeholders within the organization to plan appropriately in terms of resourcing and capital requirements thought the utilization of industry benchmarked practices and techniques.  To best fit the business needs you also develop and review work instructions.  Take corrective action to eliminate behind schedule conditions and ensure customer service expectations are met.

Budget- 15%
Preparation of budgets, reports and forecasts for warehouse and distribution activities. Presents daily KPI report detailing cost and adherence to budgets. For forward planning of future projects, you prepare in terms of output quality and quantity, cost, time availability and requirements for labor and capital expenditure.

Process Improvement- 15%
By working closely with the Sr. Management team within the ALC you help identify, conceptualize and implement process improvements through the analysis of daily KPI reporting within the Outbound operation which will lead to demonstrable and quantifiable improvements in productivity and efficiency. Also engages with key stokeholds within the organization around creating effective scheduling of outbound operations and 3rd party warehousing to ensure resourcing and operational cost are kept at an acceptable level.

Heath, Safety, Security and Environment- 10%
Plans, examines, analyses and evaluates ALC operations in respect to Safety Standards. Implements and evaluates safe work practices and procedure. Identifies hazards and reports hazards, conducts safety audits, conducts incident and accident investigation and takes corrective action. Ensure all team members contribute to safety of the ALC Operations. Works in conjunction with associates and Management personnel to ensure compliance with TAPA certifications. Highlights any potential breaches of these protocols and takes pro-active steps to address these issues.

Project Management- 10%
Working closely with various parts of the business and the Inventory and Quality Manager around the planning and implementation of key supplier projects within the ALC such as Product Launches, new customer /vendor onboarding and seasonal spikes in outbound. Proactively planning for such occurrences to ensure that customer SLA are met.


Essential Skills, Experience & Requirements:

  • Minimum 7-9 years supervisory experience in a warehouse/distribution center environment.
  • Qualifications in Supply Chain/Logistics/Management at a minimum of diploma although ideally at bachelors Level.
  • Significant experience of warehousing operations; budgeting; personnel management; and administrative techniques/
  • Prior experience working within a 5S or Lean environment.
  • Establishing role as subject matter expert with high credibility. Creative mental agility to solve problems and implement cost effective solutions. Keen sense of customer needs and can anticipate requirements. Ability to work effectively with a complex business and organizational environment.
  • Characteristics must include superior interpersonal skills, creativity and vision. Demonstrated by ability to act as a catalyst for positive change, teamwork and client/customer service.
  • Strong numeracy skills in the areas of financial reporting and productivity /KPI measures.
  • Ability to sterically identify problems. Asses risks and review each business areas of the corporation and implement appropriate safeguards. Must be process management minded with a clear understanding for the use of metrics and measurements.
  • WMS experienced
  • Not required but prior automation experience is a plus
  • Regularly required to stand, walk, reach, and crouch.
  • Must be able to lift up to 50 (fifty) pounds.
  • Ability to adapt, alter focus and adjust to the ever-changing warehouse climate environment.

Ingram Micro is an inclusive Equal Employment Opportunity employer, with a focus on Diversity, Equity & Inclusion. We consider applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please reach out to the Talent Acquisition Specialist/Job Poster and identify the type of accommodation or assistance you are requesting. We will try our best to make these accommodations. Please do not include any medical or health information in this email.

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