Professional, Credit-IND

JOB TITLE:

Assistant Manager (Collections)

JOB CODE:

GRADE:

L 2

DEPARTMENT:

Sales

JOB DETAILS

1. SUMMARY (Summarize what the basic job function)

Supporting the Collections from Channel Partners with Key Activities performed thro High Radius Portal for Regions/branches

1. MAJOR RESPONSIBILITIES (List the major responsibilities of the job)

• Hi Radius Portal

• Taking Required action in High Radius (HR) portal as per Strategy adopted for Each Customer to ensure timely Collections
• Initiate correspondence to Customer to obtain date of Commitment to make payment
• Schedule Auto Trigger to Customer if payment not received beyond committed date.

Collection Actions

• Initiate reminder mailers to Customer in the form of Dunning Letter and provide Account Statement as per customer requirement
• Manage Internal & External escalation regarding Customer disputes and ensure resolution thru Immediate reporting Manager (RM)

CUSTOMER ACCOUNT MAINTENANCE in Hi Radius Portal

• Create Customer contacts (Name, Email Id & Phone Number) directly in HighRadius for New Customers
• Use the In-App call feature and Email Template for AI to capture Key-Word and suggest suitable action.
• Timely mapping of Parent-Child linking in HighRadius

1. JOB QUALIFICATIONS

1. FORMAL EDUCATION:
   (Eg: degrees, courses of study, certification)

M.Com., MBA (preferable)

1. WORK EXPERIENCE: 
   (Eg: Minimum amount of directly related work experience.)

3-5 years’ experience in Collections

1. ADDITIONAL SKILLS REQUIRED:

Knowledge on advanced MS Excel functions

Fluent English Speaking and Regional Languages of respective regions preferable

Author

Amended by