Business Operations Specialist

Description

About Us:

As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics, technical and financial support, managed and cloud-based services, and product aggregation and distribution. The company is the only globally broad-based IT distributor, serving more than 150 countries on six continents with the world’s most comprehensive portfolio of IT products and services.

We are looking for a Business Operations Specialist, who will combine their exceptional administration and customer service skills to focus on our Software Licensing business. 

The position serves as a central point of contact for internal and external customers, along with the vendor from when the order has been received and managing post sales inquiries.

What you’ll Do

Order Processing:

Review and accurately process all orders received, ensuring customer provided information has been followed. Verify the orders pricing and validity with vendor rules & limitations considered, ensuring orders aren’t rejected.

Prepare the vendor agreement when needed for specific vendor.

Customer Service:

Serve as the central point of contact between the vendor, internal and external customers. Assist with customer inquiries from the time order has been received to when it gets booked as well as post sales services. Help with simple software quotations as required by the business.

What You'll Need

• Fast learner who’s capable of adapting to change with a can do attitude
• Exceptional time management skills and an efficient multi-tasker
• Ability to work well under pressure and is flexible to work demands
• An effective team player
• Excellent communication and phone handling skills
• High level attention to details
• Good problem solving and analytical skills
• Proficient in Word & Excel

What we Offer:

At Ingram Micro, we treat each other with dignity and respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team who like to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

• Genuine Career Progression Opportunities
• Training & Development
• Work alongside leading Vendors and industry professionals
• Competitive Remuneration Package
• Staff Purchase Policy & Benefits Scheme
• Paid Birthday Leave
• Work from home allowance

#LI-Hybrid
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. 

At Ingram Micro we believe our people are our most important asset which is why we endeavour to create a positive & rewarding environment for our teams. 

If this sounds like something you want to be a part of click “Apply”.