Platform Success, Onboarding Representative

Description

At Ingram Micro Cloud, we are constantly pushing the boundaries of what’s possible. Insatiable curiosity and a drive for innovation push us forward to shape the future through the power of technology. For many, it’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro Cloud can reach more than 90% of the global population. As one of the world’s largest cloud platform providers, we empower businesses to build faster, scale further and maintain sustainable growth for years to come. Earning the Great Place to Work Certification™️ for 2022-2023 in 15 countries around the world reflects our commitment to our people and our culture – we believe our employees are the spark that continually fuels our success.

The opportunity to shape the future through technology awaits – find the role that’s right for you.

We are hiring a Platform Success Onboarding Representative, who will bring a customer centric mindset to ensuring our reseller partners are able to fully consume all the functionality, features and benefits of the various platform offerings Ingram Micro Cloud provides.

Ingram Micro Cloud is fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company, and we’re inviting a customer obsessed individual who will take great pride in providing an exceptional experience to our partners while leveraging our various platform offerings. This role reports to the Manager of Platform Success. 

Your role and responsibilities: 

• Serve as the technology expert for our own platform offerings, such as Ingram Micro Cloud Marketplace, Xvantage, and more.  
• Engage directly with new customer accounts to train, educate and enable users to fully leverage our platform’s capabilities. 
• Collaborate with sales in providing a seamless onboarding experience for newly acquired partners.
• Execute and enhance a learning curriculum that can be leveraged by a variety of different users.
• Serve as platform subject matter expert during initial customer engagement discussions.
• Onboard and enable new customers on the Ingram Micro Cloud Marketplace.  
• Contribute to programmatic approach ensuring technology adoption outside assigned customer base, taking a ‘never lose a customer’ approach. 
• Survey and ensure positive results of NPS and CSAT scores on an ongoing basis. 
• Collaborate and liaise with other Ingram Micro (local & global) teams. Work closely with customer success, support, and sales resources to deliver an exceptional customer experience. 
• Serve as Voice of the Customer by continuously soliciting and presenting technology feedback to product management and engineering teams.  
• Develop and share best practices amongst team members to continuously improve customer experience and increase technology adoption.  

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties. 

Your skills and qualifications: 

• High School diploma or equivalent required.
• Must be fluent (able to speak, read and write) in English and French.
• Strong technical acumen with proven customer engagement history. 
• Strong experience managing multi-tiered customer and service provider relationships. 
• Strong interpersonal skills including the ability to work well with others and build a team-oriented environment. 
• Competitive, ethical, refuse-to-lose attitude, strong work ethic, excellent team building and influencing skills. 
• Previous experience working on SaaS, IaaS or general Cloud technology is a plus. 
• Must be energetic, bold and ambitious to execute on Ingram Micro Cloud strategic objectives. 

Salary Range:
Ingram Micro has different annual base pay ranges for each work location and salary grade within the United States. This practice allows us to pay employees competitively and consistently in different geographic markets.

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.  Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment.  

Ingram Micro believes there is no place in our society for social injustice, discrimination or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. 

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