Lead Principal, UX Researcher

Ingram Micro is the business behind the world’s brands, providing more ways to realize the promise of technology®. We are an integral part of the technology ecosystem, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position can be in the Irvine, California corporate headquarters or remote.

We are looking for a Lead Principal User Researcher to join our team and help build the next generation digital platform used by global customers every day. You will have a direct impact on transforming a $50 billion company and 200,000+ businesses that transact with us by designing best-in-class user experiences.
 

Your team:

We are a global, distributed team of product managers, designers and engineers unified by the passion to build data-informed, connected, and intuitive experiences at scale. Together, we bring a wealth of experience from industry, startups, and leading technology companies to collectively raise the bar and deliver high quality solutions at massive scale.

Your role:

As a Lead Principal User Researcher, you'll work alongside Engineering, Product, and Design Leads to define, influence, and build support for a long-term product strategy that situates Ingram Micro’s future in the context of emerging tech and company growth.

You'll be responsible for shaping the most ambiguous and impactful strategies across two core teams, Analysis and Data teams. You'll be deeply involved in product and feature definition, using a wide range of research methods.

You'll identify and advocate for specific research projects upfront and ensure that the findings match the needs of the business. You'll roadshow important discoveries, ensuring all relevant teams hear recommendations.

In this role, you will:

• Define and execute on the research roadmap.
• Design, conduct, and present research across all three Ingram Micro Xvantage™ platforms, using the appropriate methods such as in-depth interviews, contextual inquiries, surveys, and usability testing.
• Work with designers, product managers, and engineers to inform product direction based on research findings.
• Partner with data science and the CX team to pair qualitative context with quantitative insights.
• Present research results and recommendations across the company. Cultivate and improve a culture of research throughout Ingram Micro.

What you bring to the role:

• A Bachelor's degree in or related to design, UX, UI, graphic design, product development, digital marketing, human computer interaction, or other disciplines. MBA or master’s degree is a plus.
• 12+ years of UX research experience, using both qualitative and quantitative methods.
• Experience working with Agile and/or Lean UX environments.
• The ability to evangelize and advocate the importance of UX research across the organization.
• Comfortable working with a great degree of autonomy and uncertainty while balancing shifting priorities across various teams.
• Strong business acumen with well-rounded presentation skills and verbal and written communication

Nice to have:

• Experience building out an UXR infrastructure.
• Illustration skills or experience creating animations using tools such as Aftereffects.
• Experience working on complex, B2B SaaS products.
• Experience working in complex team.

Position may require occasional travel.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties. 

The typical base pay range for this role in Irvine, California is USD $139,900 - $188,900 - $237,800 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

Please be prepared to pass a drug test and a pre-employment (post offer) background check that includes verification of vaccination status.

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions. Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. 

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