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Key Account Support Representative

Sydney, NSW, Australia
Job ID: 60692



We are Ingram Micro

It is no surprise that technology powers the planet. But what might surprise you is that Ingram Micro can reach more than 90% of the global population.

By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world.

We are seeking a Key Account Support Representative to join our business.

What You’ll Do

The Key Account Support is a key component of the Ingram Micro Sales Team. Building and maintaining customer relationships by assisting in the day-to-day transaction management of an account, this role will cover a wide range of customer service functions. Components of supporting partners includes but is not limited to phone call and queue management, quoting, ensuring effective communication of order status as well as supportive and efficient order and problem resolution.

Responsibilities include but not limited to:

  • Customer Order Management - Sales order entry and processing order cancellations
  • Customer liaison 
  • Coordinate Credit release
  • Vendor bids
  • Special freight tasks
  • Quoting and checking stock on hand
  • Generating custom reports

What you'll bring

  • Comfortable under Pressure
  • High Volume Experience
  • Strong Attentional to Detail
  • Email Etiquette
  • Excellent Telephone Manner
  • Organizational Skills
  • Ability to Work with Limited Supervision
  • Understanding of Freight Logistics
  • Understanding of Pricing and Margin

What’s On Offer

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team who like to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

  • Genuine Career Progression Pathways
  • Training & Development Opportunities
  • Flexible Working Environment
  • Competitive Remuneration Package
  • Staff Purchase Policy, Benefits Scheme & Birthday Leave
  • Wellness programs 
  • Work from home allowance


Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

If this sounds like something you want to be a part of click “Apply”.

What is in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you are unlikely to find anywhere else.

Let’s shape tomorrow.

Ingram Micro


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