Associate Professional, Account Management with French
Sofia, Bulgaria
Job ID: 61012
Description
About us:
Business on 6 continents. 35 000 employees worldwide. 1200+ employees in Bulgaria. 50 modern offices. 40 years of technology and Supply Chain experience. The numbers are impressive but what matters the most is the people. Ingram Micro is a leader in the IT industry because of our diverse and talented workforce.
Our Account Manager is responsible for:
The pro-active calls with B2B customers from the IT industry in order to close deals/ increase revenue
Maintaining accurate customer master record including licenses, software and service contract expiration dates; shipping address; updating customer contact information in the CRM or other available tools required by the business
Managing areas of focus to meet set targets and with regard to maintaining the existing customer base and revenue.
Answering customer inquiries via e-mail or phone calls to fulfill requests for information and resolution of basic/standard issues or sales inputs within the defined SLA.
Managing relationships with designated contacts (i.e. purchasing agents) in efforts to grow sales and maintain a business partnership
About you:
We are looking for someone:
- Positive!
- Highly motivated
- Open-minded
And you also have:
Fluency in English and French
Bachelor’s degree
Previous sales/customer service experience will be considered as an advantage
Knowledge of professional, effective telephone techniques and customer care.
Good knowledge of IT products
Moderate knowledge of Excel and Word required.
Excellent communication skills: written and verbal required.
Ability to work as a team member
Partner effectively with others
About our offer:
- Competitive salary & Bonus system
- Additional health insurance
- Food vouchers & Transport Allowance
- Well-being Program & Multisport card
- Referral and baby bonus
- Paid holiday days increasing in time
- Many trainings, language courses and free access to LinkedIn Learning Platform
- Great career growth and development opportunities
We also have:
- Impressive parties
- Lots of social events
- A unique open-minded culture
- Trending TikTok and Instagram accounts
- Inspiring leaders
What are you waiting for? Join our big family now!
#LI-TC2 #LI-HYBRID
