Ingram Micro
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Associate Professional, Account Management with German (Dell)

Sofia, Bulgaria
Job ID: 60707



About us

Our company:

Business on 6 continents. 28 000 employees worldwide. 1300+ employees in Bulgaria. 50 modern offices. 44 years of technology and Supply Chain experience. The numbers are impressive but what matters the most is the people. Ingram Micro is a leader in the IT industry because of our diverse and talented workforce.

Our Account Manager with German:

  • Is responsible for the day-to-day account support, telephone and email exchange, with international/global Dell account
  • Supplies product and price information, making offers and ensure follow up of orders
  • Coordinates requirements between Dell and local country entities for support of pre and post sales requirements and ensure adherence to SLA
  • Acts as first point of contact for a European key account customer on questions related to orders, pricing and product availability
  • Manages all calls in a professional, timely and appropriate manner
  • Addresses customer inquiries related to open orders (ETAs, order status updates, product information, pricing, etc)
  • Researches and provides quoting information by utilizing such tools as Excel and CRM
  • Submits, tracks, and escalates bids/quotes from customers
  • Enters orders into system pursuant to individual order characteristic requirements
  • Performs ongoing maintenance of Customer Profiles for assigned customer base

You are:
• Pro-active and open-minded person with colorful mind!
• Thinking outside the box to drive positive improvement

And you also have: 

  • Strong knowledge in English and German; both written and verbal at B2/C1 level
  • Commercial knowledge and/or equivalent work experience
  • 1+ years of customer facing experience
  • Advanced professional, effective telephone techniques and customer care
  • Previous knowledge of working through the Sales Cycle in a similar organization is strongly recommended
  • Moderate computer and MS Office knowledge
  • Knowledge of key functionalities of ERP systems is an asset

Bonus points if you also have:

• Strong negotiation and influencing skills
• Good interpersonal skills

About our offer

Why join? Well, firstly, because we are amazing. But if this is not enough, we also offer:

• Competitive salary & Bonus system
• Additional health insurance
• Food vouchers & Transport Allowance
• Well-being Program & Multisport card
• Referral and baby bonus
• Paid holiday days increasing in time
• Chance to practice foreign language skills and attend different trainings
• Various opportunities for career development and growth within the company
• Free access to LinkedIn Learning Platform
• Hybrid type of work
• Modern office space with free coffee and hot beverages
• Recognition awards

We do not finish with the good news, because we have:

• Impressive parties
• Lots of social events
• Company discounts
• A unique open-minded culture
• Fresh, lively and friendly work environment
• Trending TikTok and Instagram accounts
• Inspiring leaders



Ingram Micro


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