Associate Professional, Account Management with German (Dell)
Sofia, Bulgaria
Job ID: 60707
Description
About us
Our company:Business on 6 continents. 28 000 employees worldwide. 1300+ employees in Bulgaria. 50 modern offices. 44 years of technology and Supply Chain experience. The numbers are impressive but what matters the most is the people. Ingram Micro is a leader in the IT industry because of our diverse and talented workforce.
Our Account Manager with German:
- Is responsible for the day-to-day account support, telephone and email exchange, with international/global Dell account
- Supplies product and price information, making offers and ensure follow up of orders
- Coordinates requirements between Dell and local country entities for support of pre and post sales requirements and ensure adherence to SLA
- Acts as first point of contact for a European key account customer on questions related to orders, pricing and product availability
- Manages all calls in a professional, timely and appropriate manner
- Addresses customer inquiries related to open orders (ETAs, order status updates, product information, pricing, etc)
- Researches and provides quoting information by utilizing such tools as Excel and CRM
- Submits, tracks, and escalates bids/quotes from customers
- Enters orders into system pursuant to individual order characteristic requirements
- Performs ongoing maintenance of Customer Profiles for assigned customer base
You are: • Pro-active and open-minded person with colorful mind!• Thinking outside the box to drive positive improvementAnd you also have:
- Strong knowledge in English and German; both written and verbal at B2/C1 level
- Commercial knowledge and/or equivalent work experience
- 1+ years of customer facing experience
- Advanced professional, effective telephone techniques and customer care
- Previous knowledge of working through the Sales Cycle in a similar organization is strongly recommended
- Moderate computer and MS Office knowledge
- Knowledge of key functionalities of ERP systems is an asset
Bonus points if you also have:
• Strong negotiation and influencing skills
• Good interpersonal skills
About our offer
Why join? Well, firstly, because we are amazing. But if this is not enough, we also offer:
• Competitive salary & Bonus system
• Additional health insurance
• Food vouchers & Transport Allowance
• Well-being Program & Multisport card
• Referral and baby bonus
• Paid holiday days increasing in time
• Chance to practice foreign language skills and attend different trainings
• Various opportunities for career development and growth within the company
• Free access to LinkedIn Learning Platform
• Hybrid type of work
• Modern office space with free coffee and hot beverages
• Recognition awards
We do not finish with the good news, because we have:
• Impressive parties
• Lots of social events
• Company discounts
• A unique open-minded culture
• Fresh, lively and friendly work environment
• Trending TikTok and Instagram accounts
• Inspiring leaders
#LI-TC2 #LI-HYBRID
