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Senior Manager Reporting and Analytics

Sofia, Bulgaria
Job ID: 61305



About us

Ingram Micro is the business behind the world’s brands reaching nearly 90 percent of the world’s population. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. 

As a Senior Manager Reporting and Analytics, you will:

  • Support establishment and rhythm of business via reporting and data analysis for the GBS/Global Business Services/, Business Partners, Countries, Regions and Corporate, including reporting readout format and frequency.
  • Working with GBS centers globally to ensure reporting and analysis of data is consistent across all centers.
  • Manage the reporting teams for the collection, analysis, synthesis, and standardization of SLAs, KPIs and operational metrics used to manage work as requested by business partners (including GBS).
  • Proactively identify issues and opportunities, with the coordination of regional support resources to resolve issues and/or take advantage of potential opportunities. 
  • Creating documentation, tools, and processes to support future directional goals.
  • Develop daily operations reporting, SLA achievements and other.
  • Identify and promote opportunities for simplification and proactively challenge existing processes. Implement changes as necessary and participate in business process improvement activities.
  • Prepares and administers performance appraisals to supervisors and managers reporting to him according to deadlines.
  • Meets with direct reports on a regular basis to discuss performance and to provide coaching and development opportunities.
  • Maintains staffing levels – involvement in recruitment activities.
  • Set strategy for associate training/development.

The Senior Manager Reporting and Analytics should have:

  • 5+ years direct supervisory or managerial role overseeing operations and providing guidance, some experience leading through subordinate managers.
  • 1+ years shared service center/ BPO sector experience required.
  • Experience with Regional and Global business practices.
  • Excellent Written and spoken English.
  • Attitude to work in complex, dynamic and rapid-paced environments.
  • Flexible and hands-on attitude
  • Capability to interact with other teams (outside of his/her specific area of responsibility), facilitating integration and problem solving.
  • Good Change Management attitude, pro-activity towards innovation and capability to facilitate the change across departments and Business units.
  • Excellent leadership and coaching skills
  • Good written and oral communication skills
  • Project management skills
  • Good Training Capabilities: explanation of business processes and rules, illustration of the ERP functionalities

As we value our employees, we offer:

  • Competitive salary & Bonus system
  • Additional health insurance
  • Food vouchers & Transport Allowance
  • Well-being Program & Multisport card
  • Referral and baby bonus
  • Paid holiday days increasing in time
  • Language courses
  • Free access to LinkedIn Learning Platform
  • Great career growth and development opportunities
  • Hybrid type of work
  • Modern office space with free coffee and hot beverages
  • Company discounts
  • Recognition awards

Join our big family now!


#LI-Hybrid | #LI-RG1

Ingram Micro


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