Ingram Micro
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Sr. Professional, ERP Applications (SAP SCE SD)

Taguig City, Philippines
Job ID: 61265

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Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary:

We are seeking a SAP Support Analyst to join our SAP Center of Excellence (CoE) team, specifically SCE Track, composed of highly motivated, talented individuals in providing SAP IT Services to the different Ingram Micro business units – mostly under Technology Solutions and Commerce & Fulfillment. The candidate should have practical knowledge and experience mainly in SAP SD with a good understanding of SAP WMS and SAP MM.  This resource should have good knowledge of the business process, especially areas related to sales, logistics solutions for warehouses and transportation management (TMS).

The position will be working with business owners/users and solution owners on process and operational requirements in providing maintenance support. The ideal candidate will have experience working in a technology driven organization with an understanding of IT Service Management, project lifecycle, requirements gathering and system analysis with the ability to participate and sometimes lead discussions and meetings. Candidates must have a strong verbal and written command of the English language with the ability to clearly communicate with stakeholders. This is an opportunity to work in a dynamic, fast-paced, and challenging organization which is highly focused on results. 

Responsibilities:

  • Provide functional support following the defined operational processes, ITSM processes and supporting tools
  • Participate as a functional resource to SAP projects especially those involving SAP SCE
  • Exhibit interpersonal skills day in and day out
  • Leading and Managing People
Job Qualifications and Educational Requirement:
  • Graduate of 4-year college course (preferably IT or Engineering)
  • Working user experience with MS Office Suite (MS Word, Excel, Powerpoint) or Office 365
  • Minimum 5 - 7 years of hands-on SAP SD support experience is required.
  • Minimum 3 - 5 years of previous experience in application maintenance or support work is required.
  • Minimum 2 - 3 years of previous experience in project management, systems analysis and design is ideal.
  • Working knowledge and hands-on experience on SAP WMS and any TMS solution is ideal.
  • Practical experience in ABAP debugging as part of problem solving or root cause analysis is ideal.
  • Practical experience in documenting solutions and functional designs to support development of objects based on the stated business requirements and goals is ideal.
  • Working knowledge of SAP IDOCs and BAPIs is ideal.
  • Working knowledge of ITSM processes (especially, Incident and Change Management) and/or ITIL best practices is ideal.
  • Working knowledge on SAP SCM (GATP) and SAP GTS is ideal.
  • Working knowledge of SAP BASIS and NetWeaver is ideal.
  • Working knowledge on SAP HANA or S/4 HANA is ideal.
  • Familiar/trained in SAP Capacity and Performance concepts and/or best practices is ideal.
  • Working knowledge of SAP Solution Manager and HP Quality Center or other Incident Management and Change Management systems is ideal.
  • Experience working in a multicultural environment.
Ingram Micro
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