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Solutions Architect - Fortinet

Auckland, New Zealand
Job ID: 61365



Job Description

Section 1:  Identifying Information


Position Title: 

Solutions Architect

Job code:



L3 / S11

Date Prepared:

April 2021

Reports to:

Business Manager

Prepared by:



Cyber Security

Business line:                 

Advanced Solutions

Positions reporting to this position


Target team size:



Auckland, New Zealand




Section 2:  Position Summary


To provide technical support and direction to Ingram Micro internal partners, and our resellers’ sales efforts by providing vendor-aligned products, technologies and solutions. The Jnr Solutions Architect is to raise the profile of Ingram Micro technical capability via provision of technical services and support across outbound, inbound, end user and reseller activity whilst positioning Ingram Micro as the best choice in distribution and solutions lead partner.


Section 3:  Responsibilities, Supporting Actions & End-Results

 Major Responsibility:                     Provision of technical support to Ingram Micro vendor-aligned sales activity

Supporting Actions:                       
Visit and build relationships within each direct partner account and leverage the Product Manager, Market Development Managers and Account Managers to maximize revenue opportunities for Ingram Micro. Consult Ingram Micro sales for vendor-aligned proposals and bids. Provide technical leadership to vendor-aligned activity. Provide support to resellers for vendor-aligned solution design and configuration. Assist resellers with tender responses for vendor-aligned technologies

End Results:                                     

Provide excellent technical support for Ingram Micro Vendors

Percentage:                                      40%



Major Responsibility:                     Provide input to vendor-aligned sales pipeline and forecast

Supporting Actions:                       
Attend Ingram Micro sales meetings and vendor events as required. Provide technical leadership to vendor-aligned activity. Act as a reseller resource for face to face end user sales and technical calls. Assist resellers with tender responses for vendor-aligned technologies. Establish nationwide sales and technical relationships with aligned vendor

End Results:                                     
Help to ensure sales pipeline is continually maintained, extended and capitalized upon to generate more revenue

Percentage:                                      ­­­20%


 Major Responsibility:                    
Raise profile and promote vendor-aligned capability and service nationwide

Supporting Actions:                       
Support and promote vendor-aligned marketing effort. Provide input to technical aspects of vendor-aligned marketing effort. Actively work with those vendor contacts to achieve mutual Vendor / Ingram Micro goals

End Results:                                     
Successfully raise the profile of vendor-aligned capability and service nationwide

Percentage:                                      ­­­40%


Section 4:  Decision Making Authority Level


Decisions free to make:

  • Prioritize issues and concerns requiring the attention of the Business Manager and/or General Manager
  • Provide quotes with as much margin as is reasonable to expect


Explain the decisions that depend on position’s advice:

  • Resolution of issues in a timely manner
  • Provide quotes with technical solutions and advice working with Business Manager and Product Manager to negotiate margins with vendor


Section 5:  Scope/Dimensions


  • Tracking along the business unit machine margin budget


Section 6:  Job Qualifications and Educational Requirement


  • Fortinet Certified NSE4 and above or similar
  • Security Technical expertise
  • Bachelor of Computer Science or similar


Section 7:  IM Competencies


  • Values-Based Behavior
  • Managing The Business
  • Advancing The Business
  • Interpersonal Skills
  • Leadership Promise
  • Business/Management Skills
  • Developmental Orientation


Section 8:  Other Information


  • Professionalism
  • Attention to Detail
  • Customer Orientation
  • Working with others
  • Leadership
  • Effective Communication
  • Presentation skills
  • Strong customer service ethic
  • Demonstrate initiative
  • Operate in a team environment
  • Strong knowledge of local market
  • Sales and qualification capability
  • Business acumen


Ingram Micro


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