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Post Sales Tech Support Network/Firewalls - Palo Alto

Rosebery, NSW, Australia
Job ID: 61712




  • 2 X Permanent Full Time Opportunities
  • Hybrid Work Culture (2 days office,3 days home)
  • Base yourself in Sydney


 Post Sales Tech Support - Palo Alto

We are Ingram Micro:


It is no surprise that technology powers the planet. But what might surprise you is that Ingram Micro can reach more than 90% of the global population.

By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. 



What You’ll Do:


We are currently looking to appoint a highly motivated and driven Post-sales remote technical support to customers via phone, e-mail, and web for  Palo Alto and their full suite of products and solutions.

  • Handling Security tickets via email, chat and phone to ensure speedy closure of partner requests.

  • Handle support cases to ensure issues are recorded, tracked, resolved and follow-ups finished on time.
  • Use fault isolation and root cause analysis skills to diagnose and solve  technical issues.
  • Work to reproduce customer issues and qualify critical issues in a lab environment.
  • Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, etc.
  • Comply with the certification path and keep them updated.

What You’ll Bring


To be successful you will ideally have required knowledge of TCP/IP and OSI models.

  • Required knowledge of TCP/IP andnetworking .
  • Ability to independentlytroubleshoot level 1 and 2 issues with Palo Alto Firewalls.
  • Knowledge of routing and switching.
  • experience with dynamic routing protocols, SDWAN, VPN, SSL is a plus.
  • Prior experience in similar Technical Support roles
  • Excellent written and verbal communication skills.
  • experience with any NGFW, such as Cisco, Checkpoint, Juniper, Fortinet, and Palo Alto Networks.
  •  Knowledge of Networking, Firewalls  is a must
  •  Certifications (not required, but a plus):

     CCNA R&S

     CCNA Security





What’s On Offer:

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team who like to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

  • Genuine Career Progression Pathways
  • Training & Development Opportunities
  • Flexible Working Environment
  • Competitive Remuneration Package
  • Staff Purchase Policy, Benefits Scheme & Birthday Leave
  • Wellness programs 
  • Work from home allowance




Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

If this sounds like something you want to be a part of click “Apply”.

What is in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you are unlikely to find anywhere else.

 Let’s shape tomorrow.

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